Resort Concierge & Guest Services Pro

Travel + Leisure Co.; Chicago (IL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Wish day paid time to volunteer

401k with employer match

Legal assistance

Job summary

Travel + Leisure Co. in Chicago seeks a Universal Agent to warmly greet guests, register them, and provide concierge services during their stay. You will support the sales team with qualified tours and enhance the guest experience through exceptional service.

The role includes guiding guests through check-in/check-out, prescreening for tour participation, and coordinating with hotel staff to meet guest needs while upholding brand standards.

Qualifications

• High School diploma or equivalent required.
• Excellent written and verbal communication skills.
• Strong interpersonal and customer service abilities.

Responsibilities

• Greet and register guests and provide concierge services.
• Assist with tours and marketing introductions during check-in.
• Balance cash receipts and maintain front desk procedures.
• Respond to guest requests and coordinate with other departments.
• Prescreen guests for Wyndham tour participation.

Skills

Customer service

Interpersonal skills

Written & verbal communication

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Travel + Leisure Co. in Chicago seeks a Universal Agent to warmly greet guests, register them, and provide concierge services during their stay. You will support the sales team with qualified tours and enhance the guest experience through exceptional service.

The role includes guiding guests through check-in/check-out, prescreening for tour participation, and coordinating with hotel staff to meet guest needs while upholding brand standards.