Resort Concierge & Guest Experience Lead

Kohler; Wisconsin, United States, Northern America, Americas; Hybrid; USD 21,000 - 29,000; Full time

Job summary

Kohler Co. is seeking a concierge for The American Club to assist guests with reservations for dining, spa, golf, wellness and outdoor activities, and to provide hotel tours and transportation.

This onsite role requires hospitality experience, flexibility to work holidays, nights, and weekends, and strong English communication. You will share local knowledge, provide directions and brochures, and coordinate with room service and shifts.

Qualifications

• 1–2 years of hospitality/lodging experience preferred.
• Must be willing to work holidays, nights and weekends.
• Demonstrated knowledge of local areas strongly preferred.
• Must be able to communicate written and verbally in English.

Responsibilities

• Make reservations for dining, spa, golf, wellness activities, hunting, fishing, trap shooting, and other guest needs.
• Provide guests with daily hotel tours.
• Provide access to the business center.
• Assist with guest check-in/out as needed.
• Maintain knowledge of resort properties, hours of operation, local attractions, and Kohler history.
• Provide guests with information on hotel facilities and local attractions, brochures, directions, maps, and weather/road conditions.
• Inform room service of amenity deliveries and communicate daily activities to shifts.

Skills

Hospitality experience

English communication

Job description

Kohler Co. is seeking a concierge for The American Club to assist guests with reservations for dining, spa, golf, wellness and outdoor activities, and to provide hotel tours and transportation.

This onsite role requires hospitality experience, flexibility to work holidays, nights, and weekends, and strong English communication. You will share local knowledge, provide directions and brochures, and coordinate with room service and shifts.