Guest Services & Reservations Coordinator

Sun Communities; Naples (FL); Hybrid; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical coverage

Vision plan

401(k) with match

Tuition reimbursement

Paid time off

Job summary

Sun Communities in Naples, FL, is seeking a hands-on administrative professional for front desk duties at our Sun Outdoors resort. You will greet guests and residents, handle reservations, process payments in Yardi, and coordinate communications and events.

The role requires strong customer service, reliability, and basic accounting tasks. A valid driver's license and proficient computer skills are essential; the position offers hourly pay and benefits as described.

Qualifications

• 2 years in administrative experience
• 6 months in hotel or resort front desk experience (Preferred)
• 6 months in property management and/or reservation systems (Preferred)
• Excellent telephone skills
• Professional appearance
• Intermediate to advanced computer proficiency (MS Office, email, internet)
• Must have a valid driver's license

Responsibilities

• Greet and establish rapport with guests, current and prospective residents and address comments or complaints to management
• Maintain petty cash and record expenditures
• Answer phones, type, photocopy, fax, file, and perform other admin duties
• Process deposits, fees, rent, inspections, and other charges in Yardi and issue receipts
• Assist with guest reservations and planning events and activities within the resort
• Prepare and distribute resort communications and marketing materials
• Process move-ins/move-outs and maintain resort records and files
• Refer sales prospects to management and enter prospect information into reservation systems
• Assist with reviewing home listings and rental applications
• Review and code invoices and obtain management approvals
• Check guests in and out for reservations
• Assist with prospect status and approvals
• Provide general support and other duties as assigned

Skills

Administrative experience

Telephone skills

Professional appearance

Data entry

Microsoft Office

Customer service

Driver's license

Education

High School Diploma or GED

Tools

Yardi

Job description

Sun Communities in Naples, FL, is seeking a hands-on administrative professional for front desk duties at our Sun Outdoors resort. You will greet guests and residents, handle reservations, process payments in Yardi, and coordinate communications and events.

The role requires strong customer service, reliability, and basic accounting tasks. A valid driver's license and proficient computer skills are essential; the position offers hourly pay and benefits as described.