Guest Services Coordinator

Sun Communities; Naples (FL); Hybrid; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical coverage

Vision plan

401(k) with match

Tuition reimbursement

Paid time off

Job summary

Sun Communities in Naples, FL, is seeking a hands-on administrative professional for front desk duties at our Sun Outdoors resort. You will greet guests and residents, handle reservations, process payments in Yardi, and coordinate communications and events.

The role requires strong customer service, reliability, and basic accounting tasks. A valid driver's license and proficient computer skills are essential; the position offers hourly pay and benefits as described.

Qualifications

• 2 years in administrative experience
• 6 months in hotel or resort front desk experience (Preferred)
• 6 months in property management and/or reservation systems (Preferred)
• Excellent telephone skills
• Professional appearance
• Intermediate to advanced computer proficiency (MS Office, email, internet)
• Must have a valid driver's license

Responsibilities

• Greet and establish rapport with guests, current and prospective residents and address comments or complaints to management
• Maintain petty cash and record expenditures
• Answer phones, type, photocopy, fax, file, and perform other admin duties
• Process deposits, fees, rent, inspections, and other charges in Yardi and issue receipts
• Assist with guest reservations and planning events and activities within the resort
• Prepare and distribute resort communications and marketing materials
• Process move-ins/move-outs and maintain resort records and files
• Refer sales prospects to management and enter prospect information into reservation systems
• Assist with reviewing home listings and rental applications
• Review and code invoices and obtain management approvals
• Check guests in and out for reservations
• Assist with prospect status and approvals
• Provide general support and other duties as assigned

Skills

Administrative experience

Telephone skills

Professional appearance

Data entry

Microsoft Office

Customer service

Driver's license

Education

High School Diploma or GED

Tools

Yardi

Job description

At Sun, we recognize that diversity fosters innovation.

Job Duties

• Greets and establishes rapport with guests, current and prospective residents. Fields resort comments, suggestions, and complaints to the RV Resort Manager (Essential)
• Maintains the petty cash fund, ensuring to record expenditures in the proper accounts (Essential)
• Performs general administrative functions such as answering phones, typing, photocopying, faxing, filing, and other duties as assigned (Essential)
• Collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees in Yardi; records in the proper accounts and issues receipts (Essential)
• Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.
• Assist with accepting guest reservations in person and via phone
• Ensure office supplies are sufficiently stocked and prepare supply orders as needed
• Assist with planning and coordinating guest and resident relations events and activities within the resort
• Assist with the preparation of marketing materials
• Make collection calls for site rental payments as directed; submit bad debt files to collections
• Process resident move-ins and move-outs
• Complete and maintain resort records, reports, and files
• Refer sales prospects to the RV Resort Manager and/or Sales Manager and enter prospect information into property management/reservation system in a timely manner
• Obtain approvals on prospective resident applications; track all approvals and denials
• Assist prospective residents by checking the status of Sun Homes inventory; review home listings, show homes, and assist with rental applications
• Review and code invoices and other payables & submit to manager approval
• Other duties as assigned
• Check guests in and out for their reservations
• Greet and establish rapport with guests, current and prospective residents
• Field resort comments, suggestions, and complaints to resort leadership

Requirements

• High School Diploma or GED (Required)
• 2 years in administrative experience (Required)
• 6 months in previous experience using property management and/or reservation systems (Preferred)
• 6 months in hotel or resort front desk experience (Preferred)
• Excellent telephone skills
• Professional appearance
• Intermediate to advanced computer proficiency, with ability to use Microsoft Office Suite, email, the internet, and provide data entry in a timely and efficient manner
• Must have a valid driver's license

REWARDING BENEFITS

At Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

• Comprehensive Medical and Prescription coverage with multipleplan designs so you can choose the plan that best meets the needs of you and your family
• Vision Plan
• Voluntary Health and Dependent Care Reimbursement Accounts
• Life and Accidental Death and Dismemberment Insurance
• Short and Long-Term Disability Coverage
• 401(k) Plan with Sun matching contribution
• Tuition Reimbursement program providing financial support to team members who further their formal education
• Vacation RV Site Discounts for team members when visiting Sun Outdoors locations across the nation
• Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
• Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty

$18 per hour

Job Reference: 137482

ACCESSIBILITY ASSISTANCE

If you are an individual with a disability and need assistance completing an online application, please contact us at (844) SUN-4343. Alternatively, an email may be sent to [e-mail]. "Applicant Accommodation" should be included in the subject line of the email. Please note that this phone number and email address are only for those individuals who would like to request an accommodation to apply for a job.

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