Resort Bell & Valet Dispatcher — Guest Experience

Disney; Kapolei (HI); On-site; USD 36,000 - 51,000; Full time

Benefits offered by this job

Healthcare options

Tuition paid upfront

Free lunch

Free parking

Free theme park admission

Job summary

Disney Kapolei, HI is seeking a Bell Valet Services Dispatcher for full-time work. You will coordinate with Bellpersons and Valet Attendants to fulfill guest luggage, packages, and vehicle requests while maintaining the spirit of Aloha at Aulani, a Disney Resort and Spa.

The role requires strong communication, basic computer skills, and the ability to handle keys, payments, and guest inquiries in all weather as part of a high-guest-service team.

Qualifications

• Must be at least 18 years of age.
• Previous hotel or restaurant valet service experience.
• Previous computer experience.
• Previous cash handling experience.
• Knowledge of Hawaiian/Japanese language preferred.

Responsibilities

• Works primarily at the Bell and Valet desks and assists Guests throughout the day, to include heavy use of phones and basic computer skills.
• Dispatches Bellpersons on luggage delivery runs and keeps track of all work completed by Bell Services via logs and/or computerized systems.
• Retrieves luggage and other personal effects requested by Guests at the bell desk.
• Receives Guest vehicle keys from Valet attendants, enter Guest vehicle information into a computerized system and file keys in an organized manner.
• Retrieves vehicle keys upon Guest request and prioritize the retrieval of vehicles by Valet Attendants.
• Reviews payment information for valet vehicles and when applicable, processes payments, including vouchers, credit cards and cash.
• Front Line Cast Members must possess excellent communication skills and will deliver upon high Guest service expectations.
• Greets Guests with positive, friendly and helpful attitude.
• Proactively address guest needs by answering questions, giving directions and other information regarding the hotel/resort or surrounding areas.
• Works indoors and outdoors in all kinds of weather including extreme temperatures and high humidity.

Skills

Communication skills

Tools

Computer skills

Job description

Disney Kapolei, HI is seeking a Bell Valet Services Dispatcher for full-time work. You will coordinate with Bellpersons and Valet Attendants to fulfill guest luggage, packages, and vehicle requests while maintaining the spirit of Aloha at Aulani, a Disney Resort and Spa.

The role requires strong communication, basic computer skills, and the ability to handle keys, payments, and guest inquiries in all weather as part of a high-guest-service team.