Resolve, Case Worker

Raul Yzaguirre School for Success Charter; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Tejano Center RESOLVE Program is seeking a Case Worker to provide direct services to victims through case management, crisis intervention, advocacy, referrals and education. You will help clients achieve safety, stability and access to community resources while following grant requirements.

The role requires a background in victim services, trauma-informed care, and strong organizational skills. Valid driver’s license and ability to travel locally are needed.

Qualifications

• Bachelor's degree preferred; relevant experience may substitute.
• Experience with victims of crime, abuse, or trauma preferred.
• Experience in case management, crisis intervention, or human services preferred.

Responsibilities

• Provide direct services to victims through case management, crisis intervention, advocacy, referrals, and education.
• Support clients to promote safety, stability, and access to community resources.
• Ensure compliance with grant and program requirements.

Skills

Victim services

Crisis intervention

Case management

Verbal & written comms

Confidentiality

Driving (valid license)

Education

Bachelor's degree in Criminal Justice / Victim Studies / Sociology / Psychology / Social Work or related field

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Electronic case management systems

Job description

• Position Type: Tejano Center/ RESOLVE Case worker
• Date Posted: 1/5/2024
• Location: Tejano Center for Community Concerns

Job Title: Case Worker - RESOLVE

Reports To: RESOLVE Program Director Organization: Tejano Center Division: RESOLVE Program Location: 3103 McKinney Street, Houston, TX 77003

POSITION SUMMARY

The Resolve Case Worker provides direct services to victims of crime and abuse through case management, crisis intervention, advocacy, referrals, and education. This position works closely with clients to promote safety, stability, and access to community resources while maintaining compliance with grant and program requirements.

EDUCATION AND EXPERIENCE

Education

• Bachelor's degree in criminal justice, Victim Studies, Sociology, Psychology, Social Work, or a related field preferred.

Relevant experience in lieu of a degree may be considered.

Experience

• Experience working with victims of crime, abuse, or trauma preferred.
• Experience in case management, crisis intervention, or human services preferred.

Valid driver's license with a clean driving record and ability to pass required background screenings.

SKILLS, KNOWLEDGE, AND ABILITIES

• Knowledge of victim services and community resources.
• Strong verbal, written, and interpersonal communication skills.
• Ability to work compassionately with individuals experiencing crisis and trauma.
• Proficiency in Microsoft Word, Excel, Outlook, and electronic case management systems.
• Strong organizational, documentation, and time management skills.
• Ability to maintain confidentiality and exercise sound judgment.
• Ability to work independently and collaboratively with community partners.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

Working Conditions:

• Office and community-based work with local travel.

Occasional evening and weekend work as needed

Mental Demands

• Manage multiple priorities and crisis situations.
• Maintain emotional control and professionalism in stressful environments.
• Exercise sound judgment while handling confidential information

FLSA Status: Exempt Emp Employment Status: Full-Time/ Grant Funded