Resolve, Case Worker

RYSS Texas Public Schools; Houston (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

RYSS Texas Public Schools is seeking a Case Worker for the RESOLVE program in Houston, TX. The role focuses on direct services to victims of crime and abuse through case management, crisis intervention, advocacy, referrals, and education to promote safety and access to resources.

The position requires experience with victims of crime or trauma, strong communication skills, and the ability to work both independently and with community partners.

Qualifications

• Bachelor's degree in criminal justice, Victim Studies, Sociology, Psychology, Social Work, or a related field preferred.
• Experience working with victims of crime, abuse, or trauma preferred.
• Valid driver's license with a clean driving record and ability to pass required background screenings.

Responsibilities

• Provide case management, crisis intervention, advocacy, referrals, and education for victims of crime and abuse.
• Promote safety, stability, and access to community resources while ensuring grant/program compliance.
• Coordinate with program staff and community partners to support clients' needs.
• Maintain accurate documentation and confidentiality across cases.

Skills

Victim services knowledge

Communication skills

Interpersonal skills

Bilingual English/Spanish

Crisis intervention

Documentation

Independent and collaborative work

Time management

Education

Bachelor's degree in related field

Experience in lieu of degree considered

Tools

Microsoft Word

Excel

Outlook

Electronic case management systems

Job description

RYSS Texas Public Schools Tejano Center for Community Concerns - Houston, Texas Open in Google Maps

Resolve, Case Worker

RYSS Texas Public Schools Tejano Center for Community Concerns - Houston, Texas Open in Google Maps

Job Details

Job ID: 5531975
Application Deadline: Posted until filled
Posted: Feb 10, 2026 7:01 PM (UTC)

Job Description

Job Title: Case Worker RESOLVE

Reports To: RESOLVE Program Director
Organization: Tejano Center
Division: RESOLVE Program
Location: 3103 McKinney Street, Houston, TX 77003

POSITION SUMMARY

The Resolve Case Worker provides direct services to victims of crime and abuse through case management, crisis intervention, advocacy, referrals, and education. This position works closely with clients to promote safety, stability, and access to community resources while maintaining compliance with grant and program requirements.

EDUCATION AND EXPERIENCE

Education

• Bachelor's degree in criminal justice, Victim Studies, Sociology, Psychology, Social Work, or a related field preferred.
• Relevant experience in lieu of a degree may be considered.

Experience

• Experience working with victims of crime, abuse, or trauma preferred.
• Experience in case management, crisis intervention, or human services preferred.
• Valid driver's license with a clean driving record and ability to pass required background screenings.

SKILLS, KNOWLEDGE, AND ABILITIES

• Knowledge of victim services and community resources.
• Strong verbal, written, and interpersonal communication skills.
• Ability to work compassionately with individuals experiencing crisis and trauma.
• Bilingual English/Spanish preferred.
• Proficiency in Microsoft Word, Excel, Outlook, and electronic case management systems.
• Strong organizational, documentation, and time management skills.
• Ability to maintain confidentiality and exercise sound judgment.
• Ability to work independently and collaboratively with community partners.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

Working Conditions:

• Office and community-based work with local travel.
• Occasional evening and weekend work as needed

Mental Demands

• Manage multiple priorities and crisis situations.
• Maintain emotional control and professionalism in stressful environments.
• Exercise sound judgment while handling confidential information

PLEASE OPEN ATTACHMENT FOR COMPLETE JOB DESCRIPTION DUTIES

FLSA Status: Exempt
Emp Employment Status: Full-Time/ Grant Funded

Work Calendar Status: 12 Months (238 Days)
Salary:

Position Type: Full-time

Contact Information

• Juan J Santos , Executive Director of Human Talent
• 2950 Broadway St.
• Houston, Texas 77017
• Phone: [phone]
• Email: [e-mail]

Map