Rapid Rehousing Case Manager

Center for Transforming Lives; Fort Worth (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k)

Dental insurance

Training & development

Job summary

Center for Transforming Lives is seeking a Rapid Rehousing (RRH) Case Manager to provide intensive community-based case management and supportive services to individuals and families experiencing homelessness. You will promote housing stability by building relationships with landlords, coordinating housing options, and applying trauma-informed care to guide planning and discharge readiness.

Collaborate with the MDT to evaluate progress, develop post-discharge housing goals, and support families

Qualifications

• Bachelor's degree in social work or related field; master’s degree preferred.
• Two years of experience working with vulnerable/at-risk populations preferred.
• Ability to work with diverse populations experiencing homelessness and knowledge of community resources.

Responsibilities

• Collaborate with individuals and families in housing search and placement activities; maintain relationships with landlords and housing authorities.
• Complete a Housing Quality Standard Inspection and lead-based paint assessment; coordinate move-in and lease signing within 30 days.
• Re-determine rental assistance eligibility per policies and CoC procedures.
• Apply trauma-informed, strength-based assessments to inform service planning.
• Participate in trauma-focused clinical consultations and apply trauma-informed strategies.
• Involve families in service planning; develop measurable goals and safety plans; participate in MDT meetings.
• Refer and link families to need-driven supportive services; connect with community providers.
• Provide intensive, trauma-informed case management based on needs; assist with goal setting and referrals.
• Intervene and escalate conflicts; document incidents as needed.

Skills

Trauma-informed care

Case management

Windows OS

Driver's license

Communication skills

Education

Bachelor's degree in social work or related field

Master’s degree preferred

2 years experience with vulnerable populations

Tools

Office software

Job description

Benefits

• Health insurance
• Paid time off
• Vision insurance
• 401(k)
• Dental insurance
• Training & development

Summary

The Rapid Rehousing (RRH) Case Manager has the primary responsibility to provide intensive community-based case management and supportive services to individuals and families experiencing homelessness utilizing a trauma-informed, two-generation approach. Promote long-term housing stability and prevent returns to homelessness by cultivating and maintaining ongoing relationships with property managers/landlords. Build safe, trusting relationships, and exercise appropriate boundaries and interactions with program participants. Collaborate with the family and MDT to evaluate discharge readiness on an ongoing basis. Develop post‑discharge permanent housing goals.

Responsibilities

• Collaborate with individuals and families in housing search and placement activities. Provide individuals and families a variety of property options while determining needs, living standards and economic viability for prospective families. Cultivate and maintain ongoing working relationships with landlords, local housing authorities, and other pertinent community agencies; act as a liaison when needed.
• Complete a Housing Quality Standard Inspection and lead‑based paint (LBP) assessment in accordance with Agency policy and procedure and HUD regulations. Schedule and coordinate move‑in; complete all necessary housing documents; and attend lease signing within 30 days from the date of admission. Orient families to program expectations and housing requirements as indicated in the lease agreement and Housing Assistance Payment Contract (HAP).
• Re‑determine rental assistance eligibility in accordance with Agency policy and Continuum of Care (CoC) procedures.
• Demonstrate a deep understanding of trauma and its impact on adults and children as evidenced by the implementation of trauma‑informed care. Complete trauma‑informed, strength‑based assessment activities (i.e., Transforming Lives Scale, ACE Questionnaire, etc.) and comprehensive assessments within established time frames. Use assessment findings to inform service planning.
• Attend and actively participate in trauma‑focused clinical consultation. Apply suggested trauma‑informed strategies and interventions consistently to women and children served. Utilize Motivational Interviewing techniques to assist program participants with resolving ambivalence and promoting engagement and motivation.
• Involve families in all aspects of service planning including regular updates. Develop measurable service plan goals and interventions. Develop safety plans as deemed appropriate throughout the course of service provision. Actively participate in MDT meetings to review program participant strengths, needs, service plan goals, program extensions and discharge readiness on an ongoing basis.
• Cross‑collaborate with internal and external programs to refer and link women and their children to need‑driven supportive services. Establish connections with community service providers to develop and enhance program resources.
• Provide intensive, trauma‑informed case management services based on the complexity of need. Assist families with goal setting, needs assessment, information and referrals.
• Intervene and immediately resolve conflicts and concerns. Escalate such issues to the Lead Clinical Case Manager and document them in an incident report, when needed.

Education and Experience

Bachelors’ degree in social work or related field; master’s degree is preferred and two (2) years of experience working with vulnerable/at-risk populations preferred. The ability to work with and recognize the special needs of individuals and families experiencing homelessness and knowledge of a wide range of community resources.

Knowledge, Skills, Abilities

• Knowledge and experience in trauma‑informed care and the ability to evaluate and document services with a clinical approach; excellent written and oral communication skills; excellent interpersonal skills and the ability to work well with all levels of management, staff, and clients.
• Case management and case coordination skills. Knowledge of housing resources and community programs and how to access them; mainstream benefits programs and eligibility requirements; basic landlord‑tenant rights and responsibilities and tenancy skills and or supports.
• Effective communication, problem‑solving, conflict resolution and cultural sensitivity when working side by side with families.
• Knowledge of Windows operating system and Office products. Ability to learn and use any other software programs needed in the operations of CTL programs.
• Valid driver’s license and willingness to travel in the community.