Residuals Processing Coordinator

Cast & Crew; Burbank (CA); On-site; USD 2,893,000 - 3,444,000; Full time

Benefits offered by this job

401(k) match

Generous PTO

Tuition reimbursement

Employee discounts

Health and wellness programs

Job summary

Cast & Crew is seeking a Residuals Processing Coordinator in California to support sorting, packaging, and processing residual checks for multiple guilds. The role involves high-accuracy data entry, client communications, and meticulous documentation.

You will handle invoices, tracking, and pay histories while ensuring timely delivery and adherence to compliance. The team emphasizes efficiency, collaboration, and a strong customer-service mindset.

Qualifications

• Tech-savvy — comfortable learning new systems and software; proficient in MS Office (Word, Outlook, Excel).
• Excellent communication—active listening, written and oral comprehension with all staff, management and clients.
• Ability to handle a high volume of work with high accuracy.
• Ability to work under pressure and multi-task to meet deadlines.
• Highly detail-oriented with handling confidential information.
• Highly organized – filing, logging, and clean work area.
• Strong numerical skills and mathematical aptitude."
• Willingness to learn new job functions.
• Willing to work overtime as needed.

Responsibilities

• Sort residuals checks, invoices, and packaging for guild delivery.
• Maintain a tracking log for outgoing checks and delivery slips.
• Assist with residual adjustments and data entry of residual setups.
• Answer talent calls and emails; process stop reissues, pay histories, beneficiaries.
• Print residual invoices and match to residual checks.
• Log and package checks for driver delivery to guilds.
• Log and scan incoming delivery slips for guild verification.
• Other duties as assigned.

Skills

Tech-savvy

Communication skills

Attention to detail

Time management

Multi-tasking

Tools

Microsoft Office

Excel

Job description

About Us

At Cast & Crew, we've empowered creativity and supported the global entertainment industry for decades. Together with our family of brands - Backstage, CAPS, Checks & Balances, Final Draft, Media Services, Sargent-Disc, and The TEAM Companies – we operate as a combined entertainment technology and services provider offering industry standard screenwriting accounting software, digital payroll products, data & reporting, and a host of creative tools. The industry continues to move faster than ever, and the need for our expertise, our technology, and our people has never been greater. We are a production's best ally every step of the way. #OneCastOneCrew

Overview

The Residuals Processing Coordinator is responsible for sorting, shipping, and supporting the processing of residual checks to various guild(s).

Core Responsibilities

• Timely sorting of residuals checks, invoices, and packaging to the appropriate guild(s)
• Maintain tracking log for all outgoing checks and incoming delivery slips.
• Assist with residual adjustments and data entry of residual setups
• Answering talent calls and emails, processing stop reissues, pay histories, beneficiaries, and researching payments
• Printing of residual invoices and matching to residual checks.
• Log and package checks to send with driver for guild delivery.
• Log and scan all incoming delivery slips for guild verification.
• Other duties as assigned.

Key Qualifications

• Tech-savvy – must be skilled at learning and adapting to new systems and software applications (e.g. must be proficient in Microsoft Office including Word, and Outlook, with excellent Excel skills).
• Must be able to communicate effectively - including active listening, written and oral comprehension - with all levels of staff, management, and clients as needed.
• Must be able to handle a high volume of work with high accuracy.
• Must be able to work under pressure and multi-task effectively to meet firm deadlines.
• Highly detail-oriented with the ability to interpret and/or handle confidential information.
• Highly organized – documentation, filing, logging, and maintaining a clean work area.
• Great with numbers - comprehensive mathematical knowledge and abilities required.
• Eager and willing to learn new job functions.
• Ability to work overtime as needed.

Preferred Qualifications

• Previous experience in client-facing or customer service a plus.
• Previous entertainment residuals, royalties, payroll or accounting experience a major plus.

Special Work Conditions

• Sedentary – Involves sitting most of the time but may involve walking or standing for brief periods of time. Some positions may entail exerting up to 15 lbs. of force occasionally and/or a negligible amount of force to lift, carry, push, or pull.

We take care of our people.

When you join Cast & Crew, you're backed by a benefits package built around what matters most. From comprehensive medical, dental, and vision coverage, to a 401(k) match, generous PTO, paid parental leave, health and wellness programs, tuition reimbursement, and employee discounts. We're committed to helping you thrive, professionally, and personally.

Benefits Are Subject To Eligibility Requirements.

Cast &Crew is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

CA residents

Your personal information may be collected in connection with certain services provided by Cast & Crew or its affiliated companies. A summary of your California privacy rights can be found at: https://www.castandcrew.com/privacy-policy/

Compensation is commensurate with various factors including, but not limited to, relevant experience, qualifications, skills, training, licensure, certifications, geographic cost of labor, and other business and organizational needs. Compensation range for candidates in other locations may differ based on the cost of labor in that location. The compensation range for this position is: $21.00 - $25.00 per hour.