Residential Service Technician -Water Filtration

A.O. Smith; West Palm Beach (FL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Job summary

A.O. Smith, a global leader in residential and commercial water heating, is seeking a Service Technician to support customers in the West Palm Beach area. You will perform site visits, service and repair equipment, and help maintain strong customer relationships.

You should thrive working independently, have a clean driving record, be mechanically minded, and able to lift 50 lbs. A high school diploma is required, with an associate degree in a technical field preferred.

Qualifications

• High School Degree required.
• Associate's degree in a technical related field preferred.
• Minimum of 4 years related work experience.
• Insurable driving record.
• Ability to lift 50lbs consistently throughout the day.
• Successful completion of pre-employment screenings, including DOT requirements.

Responsibilities

• Perform customer site visits and service equipment.
• Repair and service equipment to ensure proper operation.
• Maintain positive relationships with customers and dealers.
• Defuse tense situations and provide professional customer service.
• Deliver salt and support dealer network as needed.
• Support building integration and control system projects where applicable.

Skills

Customer service

Mechanical aptitude

Organizational skills

Clean driving record

Independent worker

Education

High School Diploma

Technical Associate degree (preferred)

Tools

Microsoft Office

Control Systems (PLCs) knowledge

Job description

Company / Location Information

A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world's leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada,China, India, Mexico, the Netherlands, and the United Kingdom.

This position will be working out of our West Palm Beach office.

Primary Function

The Residential/Commercial Service Technician responsibilities include but not limited to; customer site visits, defusing tense situations, maintaining relationships, servicing equipment, repairing equipment, delivering salt, dealer support and customer service support

The ideal candidate must have the ability to work on their own with little direct supervision, have great organizational skills, learn quickly a clean driving record, and be mechanically minded.

Qualifications

• High School Degree required. Associate's degree in a technical related field preferred
• Minimum of 4 years related work experience
• Insurable driving record
• Ability to lift 50lbs consistently throughout the day
• Successful completion of pre-employment screenings, including DOT requirements

ADDITIONAL QUALIFICATIONS

• HVAC/Plumbing/Mechanical related experience preferred
• Trade Certification, preferred.
• Proficiency with computers and programs, specifically Microsoft Office software
• Proficient customer service experience.
• Demonstrated experience in Control Systems (PLCs) and Building Integration Systems preferred.
• Possess a general understanding of local, state, and national codes / regulations.
• Ability to work independently and as a team to meet deadlines and goals.
• Demonstrated comprehension of water supply systems, pressure boosting systems, regulation, piping scenarios etc.

We Offer

• Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.

ADA Statement & EEO Statement

In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status.

We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.