Residential Service Technician - Water Filtration

A. O. Smith Corp.; West Palm Beach (FL); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical and dental insurance

Company-sponsored life insurance

Retirement security savings plan

Short- and long-term disability

Tuition assistance

Job summary

A.O. Smith West Palm Beach office is seeking a Residential/Commercial Service Technician to perform maintenance, repair, and salt deliveries for water treatment equipment.

The role emphasizes independent work, reliable driving, and strong customer communication on service calls and within CRM systems. The candidate should be mechanically minded, able to learn quickly, and maintain relationships with customers while meeting company standards and safety requirements.

Qualifications

• High School Degree required. Associate’s degree in a technical related field preferred.
• Minimum of 4 years related work experience.
• Insurable driving record.
• Ability to lift 50lbs consistently throughout the day.
• Successful completion of pre-employment screenings, including DOT requirements.
• HVAC/Plumbing/Mechanical related experience preferred.
• Proficiency with computers and programs, specifically Microsoft Office software.
• Proficient customer service experience.
• Demonstrated experience in Control Systems (PLCs) and Building Integration Systems preferred.
• Possess a general understanding of local, state, and national codes / regulations.
• Ability to work independently and as a team to meet deadlines and goals.
• Demonstrated comprehension of water supply systems, pressure boosting systems, regulation, piping scenarios etc.

Responsibilities

• Complete maintenance and repairs on residential and commercial water treatment equipment.
• Deliver salt to both residential and commercial customers.
• Record unit data and test water conditions on every service call.
• Maintain customer relationships and provide answers during service calls and salt deliveries.
• Provide written and verbal reports of service calls that include understanding of a Water System.
• Travel in company vehicle to support and maintain service area.
• Maintain service vehicle inventory.
• Provide service assistance to customers via telephone contact.
• Add service call photos to CRM
• Understanding of CRM scheduling and MAS sales order entry.

Skills

Physical ability to lift 50 lbs

Independence & teamwork

Driving safety

Customer service

Control Systems (PLCs)

Education

High School Degree

Technical Associate degree (preferred)

Tools

Microsoft Office

Job description

Select how often (in days) to receive an alert:

Date: Oct 12, 2026

Location(s):

West Palm Beach, FL, US, 33407

Business Unit: NAWT

Workplace Setting: Onsite

Company / Location Information

A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada,China, India, Mexico, the Netherlands, and the United Kingdom.

This position will be working out of our West Palm Beach office.

Primary Function

The Residential/Commercial Service Technician responsibilities include but not limited to; customer site visits, defusing tense situations, maintaining relationships, servicing equipment, repairing equipment, delivering salt, dealer support and customer service support

The ideal candidate must have the ability to work on their own with little direct supervision, have great organizational skills, learn quickly a clean driving record, and be mechanically minded.

Role Specific Responsibilities

• Complete Maintenance and repairs on residential and commercial water treatment equipment.
• Deliver salt to both residential and commercial customers.
• Record unit data and test water conditions on every service call.
• Maintain customer relationships and provide answers during the course of service calls and salt deliveries. Utilize interpersonal skills to communicate professionally at all levels with customers and within the company.
• Provide written and verbal reports of service calls that incorporate the complete understanding of a Water System.
• Communicate with management, sales and customer service to resolve customer complaints.
• Travel in company vehicle to support and maintain service area.
• Maintain service vehicle inventory.
• Provide service assistance to customers via telephone contact.
• Add service call photos to CRM
• Take in salt deliveries and unload into the warehouse via forklift.
• Understanding of CRM scheduling and MAS sales order entry.
• Removal of rental equipment when needed.
• Basic shop duties such as cleaning and building maintenance.
• Provide assistance to other departments as needed.
• Perform any other activities as needed or as directed.

Qualifications

• High School Degree required. Associate’s degree in a technical related field preferred
• Minimum of 4 years related work experience
• Insurable driving record
• Ability to lift 50lbs consistently throughout the day
• Successful completion of pre-employment screenings, including DOT requirements

ADDITIONAL QUALIFICATIONS:

• HVAC/Plumbing/Mechanical related experience preferred
• Proficiency with computers and programs, specifically Microsoft Office software
• Proficient customer service experience.
• Demonstrated experience in Control Systems (PLCs) and Building Integration Systems preferred.
• Possess a general understanding of local, state, and national codes / regulations.
• Ability to work independently and as a team to meet deadlines and goals.
• Demonstrated comprehension of water supply systems, pressure boosting systems, regulation, piping scenarios etc.

We Offer

Competitive compensation package

• medical and dental insurance
• company-sponsored life insurance
• retirement security savings plan
• short- and long-term disability programs
• tuition assistance

#LI-AO
#LI-Onsite
#Appcast

ADA Statement & EEO Statement

In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status.

We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Nearest Major Market: Palm Beach
Nearest Secondary Market: Miami
Job Segment: Testing, Wastewater, Water Treatment, CRM, Technology, Engineering, Customer Service