Residential Warranty & Customer Care Specialist

The Drees Company; Irving (TX); Sur place; USD 25 000 - 39 000; Plein temps

Avantages offerts par ce poste

Medical, dental and vision

Life, AD&D, and critical illness

Wellness rewards

401(k) savings plan

Profit Sharing

Paid time off increasing with tenure

Tuition reimbursement

Disability and Parental leave

Employee discount on Drees Home

Employee Assistance Program

Résumé du poste

Drees Homes is seeking a Customer Care Representative in Dallas, TX to proactively resolve warranty issues after closing and manage work orders in assigned communities.

Responsibilities include completing warranty requests, following up with vendors, evaluating complaints, and conducting 60-day and yearly orientations. Strong communication and organization are essential, with on-site schedule Monday–Friday 8 AM–5 PM and additional hours as needed.

Qualifications

• High School diploma required; construction degree a plus.
• Minimum 1 year of residential home experience.
• Excellent verbal and written communication skills.
• Ability to handle stressful customer situations professionally.

Responsabilités

• Complete assigned warranty service requests within policy guidelines.
• Follow up on warranty requests to vendors/contractors for prompt service.
• Evaluate customer complaints and report solutions.
• Conduct 60-day and yearly Customer Orientations.
• Keep the customer care system up-to-date and accurate.
• Recommend changes to improve processes.
• Monitor and respond to email and voicemail daily.
• Comply with the "Warranty On Call" procedure.

Connaissances

Stress management

Verbal communication

Written communication

Customer service

Self-motivation

Problem solving

Organizational skills

Reliability

Transportation

Formation

High School diploma

Construction degree a plus

Outils

iPad

Description du poste

Drees Homes is seeking a Customer Care Representative in Dallas, TX to proactively resolve warranty issues after closing and manage work orders in assigned communities.

Responsibilities include completing warranty requests, following up with vendors, evaluating complaints, and conducting 60-day and yearly orientations. Strong communication and organization are essential, with on-site schedule Monday–Friday 8 AM–5 PM and additional hours as needed.