Home Warranty & Customer Care Specialist

The Drees Company; San Antonio (TX); In loco; USD 40.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental & vision insurance

Life, AD&D, and critical illness

Wellness rewards

401(k) savings plan

Profit Sharing

Paid time off increasing with tenure

Tuition reimbursement

Disability and parental leave

Employee discount on Drees Homes

Employee Assistance Program

Descrizione del lavoro

Drees Homes in San Antonio is seeking a Customer Care Representative to join our San Antonio Division. You will complete warranty service requests, follow up with vendors, and help ensure prompt, high-quality service for homeowners.

The role emphasizes customer care, communication, and problem-solving. A high school diploma is required; construction knowledge and a willingness to train are pluses. Typical schedule is Monday–Friday 8 AM–5 PM with potential additional hours.

Competenze

• High School diploma is required; Construction or other related college degree a plus
• Must have reliable transportation
• Complete assigned warranty service requests within policy
• Follow up on warranty requests to ensure prompt service
• Evaluate customer complaints and report solutions
• Conduct home presentations and 90-day follow ups
• Keep the customer care system up-to-date
• Recommend changes to improve processes
• Monitor and respond to email and voice mail daily
• Comply with Warranty On Call procedure
• Ability to handle stressful situations with diplomacy
• Excellent verbal and written communication with customers
• General knowledge of residential construction and homebuilding
• Basic computer skills and experience using an iPad
• Organized, detail-minded, adaptable
• Self-driven and able to work independently
• Follow through to a satisfactory conclusion
• Customer oriented, outgoing, dependable
• Punch-out and hands-on repair skills helpful
• Problem solving with strong follow-up
• Previous customer care experience preferred

Mansioni

• Complete assigned warranty service requests within the guidelines of company policy
• Follow up on all warranty requests to vendors/contractors to ensure prompt service to the customer
• Evaluate all customer complaints and report solutions
• Conduct new Home Presentations and 90-Day Follow Ups at the customer's home
• Keep the customer care system up-to-date and accurate
• Recommend changes that will improve processes
• Monitor and respond to email and voice mail messages daily
• Comply with the "Warranty On Call" procedure

Conoscenze

Customer service

Conflict resolution

Verbal communication

Written communication

Residential construction knowledge

Computer skills

iPad

Organized

Detail-oriented

Independent work

Follow-through

Customer oriented

Punch-out skills

Problem solving

Previous customer care experience

Formazione

High School diploma

Construction-related degree a plus

Strumenti

iPad

Descrizione del lavoro

Drees Homes in San Antonio is seeking a Customer Care Representative to join our San Antonio Division. You will complete warranty service requests, follow up with vendors, and help ensure prompt, high-quality service for homeowners.

The role emphasizes customer care, communication, and problem-solving. A high school diploma is required; construction knowledge and a willingness to train are pluses. Typical schedule is Monday–Friday 8 AM–5 PM with potential additional hours.