Residential Warranty Care Specialist

The Drees Company; Indianapolis (IN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Profit sharing

401(k) plans

Comprehensive benefit package

Job summary

The Drees Company is seeking a Customer Care/Warranty Representative in the Indianapolis area. This role involves solving customer issues post-closing and completing work orders.

Your responsibilities include handling warranty requests, following up with vendors, and maintaining the customer care system. A high school diploma and construction experience are preferred. The position offers a comprehensive benefits package and opportunities for bonuses.

Qualifications

• 3-5 years of residential home experience ideal.
• Ability to handle stressful customer situations.
• Self-driven and able to work independently.

Responsibilities

• Complete warranty service requests according to company policy.
• Follow up on warranty requests to ensure prompt service.
• Conduct 90-day appointments for customer assessments.

Skills

Conflict resolution

Communication skills

Knowledge of residential construction

Basic computer skills

Customer oriented

Hands-on repair skills

Problem solving

Education

High School Diploma

Construction or related college degree

Job description

The Drees Company is seeking a Customer Care/Warranty Representative in the Indianapolis area. This role involves solving customer issues post-closing and completing work orders.

Your responsibilities include handling warranty requests, following up with vendors, and maintaining the customer care system. A high school diploma and construction experience are preferred. The position offers a comprehensive benefits package and opportunities for bonuses.