Residential Warranty Care Specialist

The Drees Company; Indianapolis (IN); Presencial; USD 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Profit sharing

401(k) plans

Comprehensive benefit package

Descripción de la vacante

The Drees Company is seeking a Customer Care/Warranty Representative in the Indianapolis area. This role involves solving customer issues post-closing and completing work orders.

Your responsibilities include handling warranty requests, following up with vendors, and maintaining the customer care system. A high school diploma and construction experience are preferred. The position offers a comprehensive benefits package and opportunities for bonuses.

Formación

• 3-5 years of residential home experience ideal.
• Ability to handle stressful customer situations.
• Self-driven and able to work independently.

Responsabilidades

• Complete warranty service requests according to company policy.
• Follow up on warranty requests to ensure prompt service.
• Conduct 90-day appointments for customer assessments.

Conocimientos

Conflict resolution

Communication skills

Knowledge of residential construction

Basic computer skills

Customer oriented

Hands-on repair skills

Problem solving

Educación

High School Diploma

Construction or related college degree

Descripción del empleo

The Drees Company is seeking a Customer Care/Warranty Representative in the Indianapolis area. This role involves solving customer issues post-closing and completing work orders.

Your responsibilities include handling warranty requests, following up with vendors, and maintaining the customer care system. A high school diploma and construction experience are preferred. The position offers a comprehensive benefits package and opportunities for bonuses.