Residential Warranty & Customer Care Specialist

The Drees Company; Fort Mitchell (KY); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Bonus potential

Profit sharing

401(k) plan

Job summary

Drees Homes, a family-owned home builder, is seeking a Customer Care/Warranty Representative for its Townhomes Division. The role focuses on proactively solving customer issues after closing and completing work orders across assigned communities.

Responsibilities include handling warranty requests, coordinating with vendors, and maintaining accurate records. Requires 3–5 years in residential home experience, strong communication, and basic computer skills; schedule is Monday–Friday, 8 AM to 5

Qualifications

• Excellent verbal and written communication with internal and external customers.
• Ability to diplomatically handle stressful customer situations.
• General knowledge of residential construction and homebuilding processes.
• Must have basic computer skills, experience using an iPad preferred.
• Self-driven and able to work independently.
• Customer-oriented, outgoing, dependable & ethical.
• Punch-out skills and basic repair abilities helpful.
• Problem-solving with strong follow-up.
• Must have reliable transportation.
• High School Diploma required.
• Construction-related degree is a plus.
• 3-5 years residential home experience preferred.

Responsibilities

• Complete assigned warranty service requests within policy guidelines.
• Follow up with vendors/contractors to ensure prompt service.
• Evaluate customer complaints and report solutions.
• Conduct 90-day appointments as needed for remainder of year.
• Keep the customer care system up-to-date and accurate.
• Recommend process improvements to enhance efficiency.
• Monitor and respond to emails and voicemails daily.
• Adhere to Warranty On Call procedures.

Skills

Customer service

Conflict resolution

Verbal communication

Written communication

Education

High School Diploma

Construction-related degree preferred

Tools

iPad

Job description

Drees Homes, a family-owned home builder, is seeking a Customer Care/Warranty Representative for its Townhomes Division. The role focuses on proactively solving customer issues after closing and completing work orders across assigned communities.

Responsibilities include handling warranty requests, coordinating with vendors, and maintaining accurate records. Requires 3–5 years in residential home experience, strong communication, and basic computer skills; schedule is Monday–Friday, 8 AM to 5