Customer Care/Warranty Representative

Drees Homes; Dallas (TX); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental and vision

Life, AD&D, and critical illness

401(k) savings plan

Profit Sharing

Paid time off increasing with tenure

Tuition reimbursement

Long and short disability and Parental

Employee discount program on the home

Employee Assistance Program

Job summary

Drees Homes in Dallas, TX, is seeking a Customer Care Representative to proactively resolve issues after closing and to manage warranty work orders in assigned communities.

You will complete warranty requests, coordinate with vendors, conduct orientations, and keep the customer care system current. A high school diploma and at least one year of residential home experience are preferred; reliable transportation is required; competitive hourly pay with benefits.

Qualifications

• Excellent verbal and written communication skills with internal and external customers.
• Ability to diplomatically and effectively handle stressful customer situations, including conflict resolution.
• General knowledge of residential construction and the homebuilding process.
• Must be organized, detail-minded, and adaptable.
• Self-driven and able to work independently.

Responsibilities

• Complete assigned warranty service requests within the guidelines of company policy.
• Follow up on all warranty requests to vendors/contractors to ensure prompt service to the customer.
• Evaluate all customer complaints and report solutions.
• Conduct 60-day and yearly Customer Orientations.
• Keep the customer care system up-to-date and accurate.
• Recommend changes that will improve processes.
• Monitor and respond to email and voice mail messages daily.
• Comply with the "Warranty On Call" procedure.

Skills

Customer service

Conflict resolution

Verbal communication

Written communication

Residential construction knowledge

Basic computer skills

iPad usage

Organized

Independent work

Problem solving

Reliable transportation

Attention to detail

Education

High School diploma

Construction degree

Tools

iPad

Job description

Drees Homes is a family-owned home builder with a passion for making custom homes easy. For over 95 years, we have cared for our employees and customers, which is why we rank as the 19th largest privately-owned builder in the country and have a history of long-tenured employees. We are proud to be named a U.S. Best Managed Company in 2022, 2023, 2024, and 2025, a program sponsored by Deloitte Private and The Wall Street Journal, and to be officially certified as a Great Place to Work for the last three years. Enrich your career at a company that values integrity, excellence, opportunity, stability, and success.

Headquartered in Fort Mitchell, Kentucky, Drees operates in twelve metropolitan areas: Greater Cincinnati (including Northern Kentucky), Cleveland, and Columbus, Ohio; Austin, Dallas, Houston, and San Antonio, Texas; Indianapolis, Indiana; Jacksonville, Florida; Nashville, Tennessee; Raleigh, North Carolina; and Washington, D.C.

Responsibilities/Qualifications

Drees Homes, one of the largest privately-owned homebuilders in the Nation, is seeking candidates for the position of Customer Care Representative in Dallas, TX. In this position you will be responsible for pro-actively solving customer issues in assigned communities after the closing of the home and completion of all assigned work orders.

Key Responsibilities

• Complete assigned warranty service requests within the guidelines of company policy
• Follow up on all warranty requests to vendors/contractors to ensure prompt service to the customer
• Evaluate all customer complaints and report solutions
• Conduct 60-day and yearly Customer Orientations
• Keep the customer care system up-to-date and accurate
• Recommend changes that will improve processes
• Monitor and respond to email and voice mail messages daily
• Comply with the "Warranty On Call" procedure

Knowledge And Skills

• Ability to diplomatically and effectively handle stressful customer situations, including conflict resolution
• Excellent verbal and written communication skills with internal and external customers
• General knowledge of residential construction and the homebuilding process
• Basic computer skills, experience using an iPad preferred
• Must be organized, detail-minded, and adaptable
• Self-driven and able to work independently
• Ability to follow through to a satisfactory conclusion
• Customer oriented, outgoing, dependable & ethical
• Punch-out skills, hands on repair skills - paint, drywall, carpentry, etc. helpful
• Problem solving abilities with excellent follow-up skillsMust have reliable transportation
• High School diploma is required; Construction or other related college degree a plus
• At least 1 year residential home experience required
• Previous customer care experience preferred

Requirements

• High School diploma is required; Construction or other related college degree a plus
• Must have reliable transportation

Premier Benefits To Support YOU

• Medical, dental and vision
• Life, AD&D, and critical illness insurance
• Wellness rewards
• 401(k) savings plan
• Profit Sharing
• Paid time off increasing with tenure
• Tuition reimbursement
• Long and short disability and Parental leave
• Employee discount program on the purchase of a Drees Home
• Employee Assistance Program and much more!

The typical schedule of this position will be Monday – Friday 8 AM to 5 PM, plus additional hours as necessary.

Excellent hourly rate, bonus potential, plus a comprehensive benefit package including profit sharing & 401(k) plans.

Summary

Equal Opportunity Employer / Drug-Free Work Place