Residential Warranty Client Care Specialist

Homes by Dickerson, Inc; Raleigh (NC); Presencial; USD 40.000 - 62.000; Tempo integral

Resumo da vaga

Homes by Dickerson, Inc is seeking a New Home Construction Warranty Client Care Rep in Raleigh, NC. The role focuses on managing the warranty process after closing, coordinating with homeowners, subcontractors, and vendors to complete 3- and 10-month check-ins and warranty repairs.

Ideal candidates have 3+ years in residential construction/customer service, a basic understanding of building practices, and a valid driver’s license.

Qualificações

• 3+ years of customer service experience specifically within residential construction, home warranty, or property management.
• Basic understanding of residential building practices, warranties and/or construction trades.
• Local to the Triangle, NC area with the ability to travel daily within the region.
• Valid state-issued driver’s license and a clean driving record.
• High School Diploma or equivalent required; Associate or Bachelor’s degree preferred.
• Excellent verbal communication, strong task orientation, attention to detail, and proactive problem-solving mindset.

Responsabilidades

• Maintain clear, proactive, and empathetic communication while in the field to ensure timely and effective issue resolution.
• Diagnose residential construction defects, troubleshoot field issues, and determine the scope of work for warranty repairs.
• Verify repairs meet company standards and that homeowners are fully satisfied through knowledgeable, friendly support.
• Deliver education to homeowners when addressing 'no's,' non-warrantable items, or out-of-warranty requests, ensuring they understand the 'why' behind the decision.
• Share guidance and solutions with the team and clients.
• Be a champion at admin work, ensure accurate, clear documentation and pictures of the relevant request.
• Respond to problems and meet the needs of others.
• Maintain professional composure during schedule changes, urgent field emergencies, or disruptions.
• Adapt quickly to shifting dynamics in the field to meet goals.
• Cooperate across departments to build consensus and assist team goals.
• Participate in mentorship, training, and cross-functional meetings for future leadership opportunities.

Conhecimentos

Customer service

Verbal communication

Problem solving

Attention to detail

Task orientation

Travel within Triangle area

Formação

High School Diploma

Associate or Bachelor’s degree preferred

Descrição da vaga

Homes by Dickerson, Inc is seeking a New Home Construction Warranty Client Care Rep in Raleigh, NC. The role focuses on managing the warranty process after closing, coordinating with homeowners, subcontractors, and vendors to complete 3- and 10-month check-ins and warranty repairs.

Ideal candidates have 3+ years in residential construction/customer service, a basic understanding of building practices, and a valid driver’s license.