Residential Broadband Tech Support Specialist

VISIONARY COMMUNICATIONS LLC; Sheridan (WY); Sur place; USD 26 000 - 29 000; Plein temps

Avantages offerts par ce poste

Medical plans

Dental

Vision

HAS

401k with match

Paid time off

Paid holidays

Bereavement pay

Parental leave

Résumé du poste

Visionary Communications, Inc. is seeking a Technical Support Specialist - Residential to join Visionary Broadband. The successful candidate will assist customers with internet service issues, document cases accurately, and offer clear, practical solutions.

Location options include Casper, Gillette, Sheridan or Torrington, WY. Candidates should have strong computer skills and basic networking knowledge; benefits include medical, dental, vision, 401k and paid time off.

Qualifications

• Strong computer literacy; quick learning of new systems and apps.
• Basic understanding of networking and networking equipment.
• Attention to detail and documentation.
• Customer service skills, able to assist over the phone and in person.
• Patience and willingness to learn; able to work in multiple systems.

Connaissances

Computer literacy

Networking basics

Documentation

Customer service

Multitasking

Outils

Email apps

Browsers

Description du poste

Visionary Communications, Inc. is seeking a Technical Support Specialist - Residential to join Visionary Broadband. The successful candidate will assist customers with internet service issues, document cases accurately, and offer clear, practical solutions.

Location options include Casper, Gillette, Sheridan or Torrington, WY. Candidates should have strong computer skills and basic networking knowledge; benefits include medical, dental, vision, 401k and paid time off.