Residential Tech Support Advocate

C Spire; Ridgeland (MS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Tuition assistance

401k match

Telemedicine

Wellness program

Referral opportunities

Wireless service & device

Job summary

C Spire is seeking a Home Services Advocate to be the first contact for residential customers facing issues with video, phone, and internet services. You will resolve concerns, escalate complex problems, and deliver prompt, friendly support reflecting the company’s digital-first approach.

The role emphasizes calm communication, accurate information sharing, and adherence to performance metrics while maintaining a customer-focused and knowledge-driven service experience across home services.

Qualifications

• Two years of customer service or general business experience.
• Strong communication, reading, spelling, and typing skills.
• High degree of comfort with technology-based solutions and products.

Responsibilities

• Meet or exceed productivity standards and handle calls efficiently.
• Take ownership of each customer contact to resolve billing, equipment, and service issues.
• Follow troubleshooting, escalation, and dispatch procedures accurately.
• Provide accurate service and equipment information with a professional demeanor.
• Explain complex technical concepts in simple terms and document interactions in the CRM.

Skills

Customer service

Communication

Typing

Tech-savvy

Education

High school diploma

Bachelor’s degree

Job description

C Spire is seeking a Home Services Advocate to be the first contact for residential customers facing issues with video, phone, and internet services. You will resolve concerns, escalate complex problems, and deliver prompt, friendly support reflecting the company’s digital-first approach.

The role emphasizes calm communication, accurate information sharing, and adherence to performance metrics while maintaining a customer-focused and knowledge-driven service experience across home services.