Technical Support Specialist

TaskVerse; United States; Presencial; USD 42 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health plans

HSA contributions

401(k) match

Disability insurance

Life insurance

AD&D

Paid time off

Paid holidays

Bereavement pay

Parental leave

Resumo da oferta

Visionary Communications LLC is seeking a friendly Technical Support Specialist - Residential to join its team in a full-time position. This role supports residential customers by resolving technical questions and service issues, with training to learn network details and support processes.

The candidate should have strong customer service and communication skills, and be comfortable navigating multiple systems while documenting interactions to ensure timely resolutions.

Qualificações

• Strong computer literacy and ability to learn new software, systems, and applications quickly.
• Familiarity with internet tools (email, browsers) and basic networking concepts.
• Excellent customer service and communication skills; patient and helpful demeanor.

Responsabilidades

• Provide courteous residential technical support by phone and in person.
• Troubleshoot internet connectivity and related service issues.
• Document interactions, steps taken, and outcomes clearly in company systems.

Conhecimentos

Computer literacy

Willingness to learn

Networking concepts

Customer service

Communication skills

Detail-oriented

Descrição da oferta de emprego

About The Company

Founded in 1994, Visionary Communications LLC grew from a small bulletin board service with six modems and a 56K internet connection into a leading broadband provider in the Rocky Mountain region. As Visionary Broadband, the company specializes in serving rural communities that may be overlooked by larger providers. Its work is grounded in a customer-focused approach: delivering dependable connectivity and practical solutions while keeping the needs of local customers at the center of the business. Visionary Broadband is a division of Visionary Communications, Inc., and continues to expand its services and reach across the region.

About The Company

Founded in 1994, Visionary Communications LLC grew from a small bulletin board service with six modems and a 56K internet connection into a leading broadband provider in the Rocky Mountain region. As Visionary Broadband, the company specializes in serving rural communities that may be overlooked by larger providers. Its work is grounded in a customer-focused approach: delivering dependable connectivity and practical solutions while keeping the needs of local customers at the center of the business. Visionary Broadband is a division of Visionary Communications, Inc., and continues to expand its services and reach across the region.

About The Role

Visionary Communications LLC is seeking a friendly, patient, and motivated Technical Support Specialist - Residential to join its team in a full-time position. This role supports residential customers by helping them resolve technical questions and service issues. The successful candidate will learn the company’s network, products, customer database, and support processes to provide clear, accurate, and timely assistance. This is an opportunity for someone who enjoys helping people, can stay composed while troubleshooting, and is eager to build technical knowledge in a collaborative environment. The position requires communicating with customers by phone and in person and navigating multiple systems while documenting interactions.

Qualifications

Candidates should have strong computer literacy and the ability to learn new software, systems, and applications quickly. Familiarity with internet-based tools, including email applications and web browsers, is important. Applicants should have a basic understanding of networking concepts and networking equipment, along with an interest in developing further technical expertise. Strong customer service and communication skills are essential, as the role involves assisting people with different levels of technical experience. The ideal candidate listens carefully, asks relevant questions, explains information in an approachable manner, and remains patient when resolving issues. Attention to detail and consistent documentation are required. Candidates should also be comfortable switching between multiple systems and tasks while maintaining accuracy. A willingness to learn, accept coaching, and work constructively with teammates is a must.

Responsibilities

Provide courteous residential technical support by phone and in person, responding to customer questions and helping troubleshoot internet connectivity and related service concerns. Listen carefully to understand each customer’s needs, identify relevant details, and work toward an appropriate solution. Use company systems, network information, customer records, and product knowledge to investigate issues and provide accurate guidance. Document customer interactions, troubleshooting steps, and outcomes clearly and thoroughly. Navigate multiple applications while maintaining professionalism, accuracy, and attention to detail. When an issue requires additional assistance, follow established processes to involve the appropriate team and help ensure the customer understands next steps. Continue building knowledge of company services, tools, and support procedures, and contribute to a positive experience for residential customers.

Benefits

• Eligible benefits begin on the first day of the month following 30 days of employment and include a choice of two medical plans, dental and vision coverage, and a health savings account with the high-deductible medical plan.
• The company also offers a 401(k) plan with a dollar-for-dollar match on contributions up to 6%.
• Additional voluntary coverage includes short-term and long-term disability, life insurance, and accidental death and dismemberment insurance.
• Time away and family support include paid time off, paid holidays, bereavement pay, and paid parental leave.

Equal Opportunity

Visionary Communications LLC is an equal opportunity employer. All applicants will be considered without discrimination based on race, religion, national origin, age, sex, marital status, disability, gender identity or expression, sexual orientation, veteran status, or any other characteristic protected by applicable law.