Residential Supports Lead & ISP Coordinator

WCI; Waltham (MA); On-site; USD 60,000 - 75,000; Full time

Job summary

WCI is seeking a Support Coordinator to oversee day-to-day operations in residential programs for individuals with intellectual and developmental disabilities in Massachusetts. You will supervise staff, promote independence, and ensure person-centered planning while maintaining compliance with agency and state regulations.

The role includes staffing oversight, ISP development, staff training, and coordination with DDS and families to support community inclusion and safety.

Qualifications

• Bachelor’s degree in human services with at least one year of experience in developmental disabilities and supervisory experience.
• Associate’s degree in human services or related field with three years of experience and one year supervisory experience.
• High school diploma or equivalent with four years of experience in developmental disabilities and two years of supervisory experience.
• Strong communication skills, including writing abilities.

Responsibilities

• Oversee staffing schedules and ensure coverage meets approved ratios.
• Conduct on-site orientation and training for new hires and relief staff.
• Ensure staff maintain current certifications (CPR, First Aid, MAP, PABC as required).
• Schedule and attend healthcare appointments; oversee medication management and MAP compliance.
• Review and approve staff timecards within budget parameters.
• Prepare agendas for supervision, staff, and house meetings; conduct documented monthly supervision.
• Complete annual performance appraisals with feedback from individuals supported.
• Train staff in health care plans and emergency procedures; ensure fire drills and safety plans are completed.
• Maintain a clean, home-like environment through supervision and staff compliance.
• Communicate with day programs, DDS, family members, guardians, and other stakeholders as needed.

Skills

Communication

Organization

Time management

Interpersonal skills

Fast-paced environment

Education

Bachelor in Human Services

Associate in Human Services

High School Diploma

Tools

Microsoft Office

Job description

WCI is seeking a Support Coordinator to oversee day-to-day operations in residential programs for individuals with intellectual and developmental disabilities in Massachusetts. You will supervise staff, promote independence, and ensure person-centered planning while maintaining compliance with agency and state regulations.

The role includes staffing oversight, ISP development, staff training, and coordination with DDS and families to support community inclusion and safety.