Support Coordinator (Social and 24-Hour Residential Supports) WCI - Work, Community, Independence

WCI; Waltham (MA); Vor Ort; USD 60.000 - 75.000; Vollzeit

Zusammenfassung

WCI is seeking a Support Coordinator to oversee day-to-day operations in residential programs for individuals with intellectual and developmental disabilities in Massachusetts. You will supervise staff, promote independence, and ensure person-centered planning while maintaining compliance with agency and state regulations.

The role includes staffing oversight, ISP development, staff training, and coordination with DDS and families to support community inclusion and safety.

Qualifikationen

• Bachelor’s degree in human services with at least one year of experience in developmental disabilities and supervisory experience.
• Associate’s degree in human services or related field with three years of experience and one year supervisory experience.
• High school diploma or equivalent with four years of experience in developmental disabilities and two years of supervisory experience.
• Strong communication skills, including writing abilities.

Aufgaben

• Oversee staffing schedules and ensure coverage meets approved ratios.
• Conduct on-site orientation and training for new hires and relief staff.
• Ensure staff maintain current certifications (CPR, First Aid, MAP, PABC as required).
• Schedule and attend healthcare appointments; oversee medication management and MAP compliance.
• Review and approve staff timecards within budget parameters.
• Prepare agendas for supervision, staff, and house meetings; conduct documented monthly supervision.
• Complete annual performance appraisals with feedback from individuals supported.
• Train staff in health care plans and emergency procedures; ensure fire drills and safety plans are completed.
• Maintain a clean, home-like environment through supervision and staff compliance.
• Communicate with day programs, DDS, family members, guardians, and other stakeholders as needed.

Kenntnisse

Communication

Organization

Time management

Interpersonal skills

Fast-paced environment

Ausbildung

Bachelor in Human Services

Associate in Human Services

High School Diploma

Tools

Microsoft Office

Jobbeschreibung

Job Summary

The Support Coordinator oversees day-to-day operations in WCI residential programs for individuals with intellectual and developmental disabilities. This role ensures person-centered planning, supervises staff, and promotes independence, safety, and community inclusion while maintaining compliance with agency and state regulations.

Essential Functions

• Responsible for daily oversight of assigned home/apartments.
• Develop, monitor, and implement ISPs including assessments, goals, strategies, data, and progress reports.
• Select, hire, train, supervise, and evaluate staff with input from individuals supported.
• Advocate for individuals’ rights and WCI’s mission by promoting dignity, respect, relationships, and community involvement.

Specific Responsibilities

• Oversee staffing schedules and ensure coverage meets approved ratios.
• Conduct on-site orientation and training for new hires and relief staff.
• Ensure staff maintain current certifications (CPR, First Aid, MAP, PABC as required).
• Schedule and attend healthcare appointments; oversee medication management and MAP compliance.
• Review and approve staff timecards within budget parameters.
• Manage household stipend, support individuals with money management, and ensure compliance with WCI policies.
• Prepare agendas for supervision, staff, and house meetings; conduct documented monthly supervision.
• Complete annual performance appraisals with feedback from individuals supported.
• Train staff in health care plans and emergency procedures; ensure fire drills and safety plans are completed.
• Maintain a clean, home-like environment through supervision and staff compliance.
• Communicate with day programs, DDS, family members, guardians, and other stakeholders as needed.
• Implement behavior plans and physical interventions as trained and appropriate.
• Complete all required documentation accurately and on time.
• Any other duties as assigned by the Director of Supports or Division Head.

Qualifications

• Bachelor’s degree in human services (preferred) with at least one year of experience in developmental disabilities and one year of supervisory experience.
• Associate’s degree in human services or related field with three years of experience in developmental disabilities and one year of supervisory experience.
• High school diploma or equivalent with four years of experience in developmental disabilities and two years of supervisory experience.
• Strong communication skills, including excellent writing abilities.
• Exceptional organizational, time management, and interpersonal skills.
• Ability to thrive in a fast-paced environment.
• Proficiency in Microsoft Office and computer literacy.
• Valid driver’s license and acceptable driving record required
• CPR and First Aid certification.
• Proactive Approaches to Behavioral Challenges (PABC) certification or ability to pass PABC training to obtain certification.
• Experience using multiple systems (e.g., Log Notes, Staff Communication, Data Collection, Progress Notes, Confidential, Medical, and ISP Records, Health Care and Financial Reporting System).

Physical Requirements

• Ability to stand, walk, and move for extended periods throughout the day, including stairs. Must be able to physically complete the evacuation plan whilesupporting Individuals.
• Frequently lift, carry, push, or pull up to 25 lbs (e.g., files, supplies, groceries)
• Occasionally lift or move up to 50 lbs (e.g., assisting with transfers, repositioning individuals, crisis prevention, pushing individuals in wheelchairs, using Hoyer lifts)
• Ability to provide hands‑on support for personal care as needed per individual support plans (e.g., showering, toileting, assistance with eating)
• Ability to perform basic household tasks related to program operations (e.g., meal preparation, laundry, routine household cleaning, snow shoveling)
• Ability to operate or ride in a vehicle; driving is a requirement for most positions and includes driving agency vans, including wheelchair vans, or personal vehicles
• Ability to secure wheelchairs and assistive devices as needed