Residential Specialist

Services for the UnderServed; New York (NY); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Services for the UnderServed is seeking a Residential Specialist for our men's shelter in Brooklyn. You will provide a warm, compassionate welcome, promote person-centered services, and support residents’ independence while managing 24/7 building coverage.

The ideal candidate demonstrates character, humility, integrity, and the ability to communicate with empathy and honesty. The role emphasizes safety, crisis response, and collaborative work with staff and partners.

Qualifications

• Associate degree or high school diploma with 3+ years' social service experience.
• Trauma-informed, client-centered approach with anti-oppressive perspective.
• Neutral, non-judgmental language when engaging residents.
• Schedule flexibility to meet shift needs.
• Professional maturity during crisis situations.
• Experience with homelessness, substance misuse, harm reduction, and diverse communities.

Responsabilités

• Conduct regular rounds to ensure safety and resident wellbeing.
• Log activity and shift notes promptly and accurately.
• Complete admissions paperwork.
• Escort residents to services and housing referrals as needed.
• Meet with Shift Supervisor for supervision.
• Plan and conduct self-care and social activities; lead Resident Support groups.
• Coordinate with case managers on assigned tasks.
• Provide initial program orientation.
• Provide administrative support including office coverage and clerical tasks.
• Follow emergency procedures and participate in fire drills.
• Attend trainings and agency meetings.
• Coordinate meal planning and preparation.

Connaissances

Trauma-informed approach

Non-judgmental communication

Flexible scheduling

Crisis management

Homelessness awareness

Effective communication

Formation

Associate Degree in Human Services or High Diploma or GED with 3+ years’ social service experience

Outils

Naloxone certification

Basic First Aid

Food Handler license

Valid driver’s license

Description du poste

Position Overview S:US is seeking a

Min USD $0.00/Yr.

Max USD $0.00/Yr.

Position Overview S:US is seeking a Residential Specialist for their men's shelter in the Brooklyn.

1000 Blake Avenue Brooklyn, NY 11208

The Residential Specialist is responsible for providing a warm ,compassionate welcome to new shelter residents. You will be tasked with promoting person-centered services, focusing on supporting the independence of the people we serve. You will manage the primary coverage in the building 24 hours a day 7 days a week, 365 days a year and at times functioning independently using your judgement to guarantee the safety of the people we serve and the building. The ideal candidate will be a person of character with humility ,integrity and can communicate skillfully with empathy and honesty.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Conduct regular scheduled rounds to ensure safety and residents wellbeing.
• Enter activity log information and shift notes in a timely fashion and accurate manner.
• Complete necessary admissions paperwork.
• Assist in escorting residents to services and activities outside of the facility, such as clinics, income maintenance centers and housing referral.
• Meet with Shift Supervisor for individual and group supervision.
• Planning, implementing and/or researching self-care and other social activities for residents conduct Resident Support groups
• Meet with case managers on regular basis to assist in assigned tasks.
• Provide initial orientation to program.
• Provide administrative support in areas of office coverage, telephone and clerical work, food services.
• Understand and follow emergency procedures, including fire drills.
• Perform other duties as assigned by Shift Supervisor and Program Director.
• Attend job related trainings and agency meetings as necessary.
• Provide meal coordination

Qualifications

REQUIRED EDUCATION AND EXPERIENCE

• Associate Degree in Human Services or High Diploma or GED with 3+ years’ social service experience.
• Learn and integrate a trauma‐informed, client‐centered approach, using an anti ‐oppressive lens into your work with the people we serve.
• Use neutral and non‐ judgmental language when responding to the needs and requests of the residents.
• Must have ability to be flexible with schedule as needed
• Ability to maintain professional maturity during crisis situation
• Demonstrated sensitivity and experience with and/or knowledge of homelessness, substance misuse and harm reduction, working with the disenfranchised communities including whom identify LGBQT, HIV/AIDs affected, the elderly and individuals with mental health and developmental disabilities.

Preferred Qualifications & Skills

• Effective written and oral communication skill
• Proficiency with computer‐based programs, typing skills
• Must be able to lift up to 15 lbs.
• F80 and F02 certifications
• Basic First Aid
• Naloxone certification
• Valid driver’s license and bi‐lingual communication preferred
• Food Handler license preferred

Company Overview S:US IS AN EQUAL OPPORTUNITY EMPLOYER Join a team of employees who care about the wellbeing of others. We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement. From health and wellness resources to generous PTO, professional development, and more, explore all that we offer on our Benefits Page and see how S:US invests in you . We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, sexual orientation, national origin, veteran status, or genetic information and including all other statuses protected by Federal, State and Local laws. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Leave Team at [e-mail] .

ID 2026-18992

Work Location In Person