Residential Specialist-Homeless Services

sus.com; New York (NY); On-site; USD 41,000 - 47,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

403(b)

Paid vacations and holidays

Transportation Plan

Job summary

S:US is seeking a Residential Specialist to work at their Brooklyn men's shelter. Located at Ralph Avenue, this role focuses on maintaining a safe environment, enforcing house rules, and supporting residents with crisis intervention and daily needs.

Responsibilities include incident reporting, staff communications, and assisting residents with access to services. This full-time position offers comprehensive benefits and opportunities for growth within the organization.

Qualifications

• Associate degree or high school diploma/GED with 3+ years social service experience.
• F02 certification and Security license mandatory or may be obtained within 6 months if hired.
• Trauma-informed, client-centered approach with anti-oppressive lens.
• Neutral, non-judgmental language when engaging residents.
• Flexible schedule as needed.
• Experience with homelessness, substance misuse, and harm reduction.

Responsibilities

• Conduct regular rounds to ensure safety and residents' wellbeing.
• Enter activity logs and shift notes promptly and accurately.
• Assist with admissions paperwork.
• Escort residents to services and activities outside the facility.
• Meet with Shift Supervisor for supervision.
• Plan and run resident self-care activities and groups.
• Coordinate with case managers on tasks.
• Provide program orientation and office coverage.
• Follow emergency procedures and attend trainings.
• Provide meal coordination and support.

Skills

Communication skills

First Aid

Naloxone certification

Bilingual communication

Driver's license

Food handler license

Education

Associate degree or high school diploma/GED with 3+ years social service

Tools

Computer-based programs

Job description

Min

USD $41,000.00/Yr.

Max

USD $46,998.00/Yr.

Position Overview

S:US is seeking a Residential Specialist for their men's shelter in Brooklyn.

This position is located at Ralph Avenue Brooklyn, NY 11233

The Residential Specialiststaff member will be responsible for ensuring a safe environment and that tenants are adhering to House Rules and program policies, monitoring surveillance systems, and acting as a role model to tenants and encourage program participation. In this role you will provide necessary support to residents for a variety of issues, make hourly observation rounds and document in the communication log, communicate incidents to supervisory staff via written incident reports and communication log, and attend staff meetings. You will also provide frontline crisis intervention, answer phones and route calls as needed, ensure reception area is tidy, and perform other duties as requested by supervisor.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Conduct regular scheduled rounds to ensure safety and residents wellbeing
• Enter activity log information and shift notes in a timely fashion and accurate manner.
• Complete necessary admissions paperwork
• Assist in escorting residents to services and activities outside of the facility, such as clinics, income maintenance centers and housing referral
• Meet with Shift Supervisor for individual and group supervision
• Planning, implementing and/or researching self-care and other social activities for residents conduct Resident Support groups
• Meet with case managers on regular basis to assist in assigned tasks
• Provide initial orientation to program
• Provide administrative support in areas of office coverage, telephone and clerical work, food services
• Understand and follow emergency procedures, including fire drills
• Perform other duties as assigned by Shift Supervisor and Program Director
• Attend job related trainings and agency meetings as necessary
• Provide meal coordination

Qualifications

• Associate Degree in Human Services or High Diploma or GED with 3+ years’ social service experience
• F02 certification, and Security license is mandatory but may be obtained within 6 months if hired.
• Learn and integrate a trauma-informed, client-centered approach, using an anti -oppressive lens into your work with the people we serve.
• Use neutral and non- judgmental language when responding to the needs and requests of the residents
• Must have ability to be flexible with schedule as needed
• Ability to maintain professional maturity during crisis situation
• Demonstrated sensitivity and experience with and/or knowledge of homelessness, substance misuse and harm reduction, working with the disenfranchised communities including
• whom identify LGBQT, HIV/AIDs affected, the elderly and individuals with mental health and developmental disabilities.

REFERRED QUALIFICATIONS & SKILLS

• Effective written and oral communication skills
• Proficiency with computer-based programs, typing skills
• Must be able to lift up to 15 lbs.
• F80
• Basic First Aid
• Naloxone certification
• Valid driver’s license and bi-lingual communication preferred
• Food Handler license preferred

Benefits Overview:We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance; 403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays

Company Overview

S:US IS AN EQUAL OPPORTUNITY EMPLOYER

Join a team of employees who care about the wellbeing of others. We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individualpotentialand continuous quality improvement.From health and wellness resources to generous PTO, professional development, and more, explore all that we offer on ourBenefits Pageand see how S:US invests in you.

We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individualpotentialand continuous quality improvement.

All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, sexual orientation, national origin, veteran status, or genetic information and including all other statuses protected by Federal, State and Local laws. S:US is committed to providing access, equalopportunityand reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use ofservicesanimals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact theLeave [e-mail].

ID

2026-18816

Work Location

In Person