Residential Shower Specialist GlazierInstaller

The Glass Guru of Carrollton; Carrollton (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

The Glass Guru of Carrollton is seeking a Shower Glazier / Installer to fulfill home installation duties, ensuring quality and customer satisfaction.

You will inspect materials, load job assets, manage on-site installations, troubleshoot issues, and leave the home cleaner than when you arrived, while communicating timelines and care instructions to customers. You will follow safety protocols, verify product fit, coordinate with the office, and ensure warranty/maintenance guidance is provided.

Qualifications

• 2 years residential shower glass installation experience.
• HS Diploma or equivalent.
• All candidates must pass initial background check and drug test.
• Valid license to drive, and a clean DMV record.
• Candidates must be physically capable of lifting 50-100 lbs unassisted.

Responsibilities

• Inspect job materials for correct size, style and damage before installation.
• Load required materials, tools, paperwork, safety gear into vehicle.
• Communicate delays to office and customer for scheduled installations.
• Validate installation scope, locations, and expected duration with customer.
• Install products, troubleshoot issues, and resolve on-site problems.
• Note issues and materials for a later date if safe service isn't possible.
• Coordinate with team on incomplete work and re-order materials as needed.
• Leave the customer's home cleaner than when found and use booties.
• Walk customer through care, maintenance and warranty information.

Skills

Troubleshooting

Verbal / Written communication

Hardworking

Education

HS Diploma or equivalent

Background check and drug test

Valid driver's license

Clean DMV record

Physical ability to lift 50-100 lbs

Job description

Roles & Responsibilities:

The Shower Glazier / Installer position is the primary product fulfillment position in the company for shower installs. Shower Glaziers / Installers are charged with delivering the customer experience in the home as part of the final fulfillment (installation) process.

Thoroughly inspect job materials, ensuring the product(s) are the correct size & style, and that there is no obvious product damage or flaws on product(s) required to complete job(s)

Load required job materials to installation vehicle(s), including redundant materials, tools, job folder/paperwork, safety equipment etc...

Communicate to office AND customer if we'll be late for scheduled installation appointment

Upon arrival at customer’s home, validate the work to be completed, the product(s) to be installed, installation location(s), and the estimated time it will take to complete the job, and customer expectations, and manage those expectations accordingly.

Install all products and services, troubleshoot, and strive to resolve any installation problems that might occur on-site

If it's not possible to safely perform a quality service or installation on the date promised, effectively note all issues, and required materials necessary to complete the installation to the customer’s satisfaction at a later date.

Communicate with relevant team members regarding incomplete work, ensuring that any new materials are ordered, the cause of the go-back can be discerned, and that customer expectations can be managed accordingly.

Take care of the customer's home/business, ensuring we leave it cleaner than when we found it... use booties, etc...

Close out the installation by walking customer through the care and maintenance of products, walk them through warrantee (if applicable) and how to contact us if they ever need service or have additional questions

Qualifications & Educational Requirements:

• 2 years residential shower glass installation experience
• HS Diploma or equivalent
• All candidates must pass initial background check and drug test. Valid license to drive, and a clean DMV record
• Candidates must be physically capable of performing work, in good health, with the ability to lift up to 50-100lbs. unassisted

Preferred Skills:

• Residential shower enclosures, glass replacements
• Residential window/door installation including new construction and retrofit
• Shower/door maintenance, weatherization, and repair
• Effective troubleshooting skills
• Excellent verbal/written communications skills
• Google work space experience preferred
• Hardworking, motivated, with excellent organizational and time-management skills

*Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner.