Residential Shift Lead – Mental Health Support

MHA Inc.; West Springfield (MA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan

Life Insurance

Paid Time Off

Family Leave

Long Term Disability

Job summary

MHA Inc. is seeking a dedicated Shift Supervisor to enable a supportive, recovery-focused residential program. You will lead on shift, coach staff, oversee scheduling, and ensure documentation aligns with MAP standards and agency policy.

The role requires guiding participants toward independent living, coordinating services and resources, and responding to crises promptly in a structured, trauma-informed environment.

Qualifications

• High school diploma or GED required; 6 months of relevant human services experience preferred.
• Ability to lead a team, take initiative, and work independently.
• Strong oral, written, organizational and computer skills.

Responsibilities

• Provide leadership and support to staff on shift; train, guide, and model professional behavior.
• Assist the Program Supervisor with scheduling, onboarding, and documentation oversight.
• Develop and implement Individualized Action Plans (IAPs); document participant progress.
• Support participants with daily living activities including hygiene, cooking, cleaning, and wellness.
• Assist participants with accessing community resources and navigating benefits.
• Encourage participant engagement in education and vocational opportunities.
• Teach self-advocacy and support independent living skills.
• Administer and monitor medications in MAP standards; coordinate healthcare appointments.
• Respond to crises or medical events and follow agency reporting procedures.
• Maintain a clean and safe residential environment; promote participant involvement in upkeep.
• Provide transportation to appointments and community activities.
• Complete timely, accurate documentation and attend trainings, meetings, and supervision.

Skills

Leadership

Team supervision

Scheduling

Documentation

Communication skills

Education

High school diploma or GED

Tools

MS Office

Job description

MHA Inc. is seeking a dedicated Shift Supervisor to enable a supportive, recovery-focused residential program. You will lead on shift, coach staff, oversee scheduling, and ensure documentation aligns with MAP standards and agency policy.

The role requires guiding participants toward independent living, coordinating services and resources, and responding to crises promptly in a structured, trauma-informed environment.