Program Supervisor, Supportive Housing Team Lead

MHA Inc.; Chicopee (MA); On-site; USD 50,000 - 53,000; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan

Life Insurance

Paid Time Off

Family Leave

Long Term Disability

Salary: $50,000-53,000 annually

Job summary

MHA Inc. seeks a Program Supervisor to lead the Supportive Housing outreach team in collaboration with the Program Director, guiding staff to empower participants toward independence and community integration.

You will supervise service delivery, monitor staff performance, maintain compliance, coordinate with healthcare providers, and ensure timely HMIS documentation while supporting a 9am–5pm, Monday–Friday schedule.

Qualifications

• Valid driver’s license and access to a reliable vehicle.
• Ability to work both independently and collaboratively.
• Strong organizational, written, and verbal communication skills.
• Flexibility to adapt to the evolving needs of program participants.
• Compassionate and patient demeanor, with excellent interpersonal skills.
• Must be at least 18 years of age.

Responsibilities

• Design and oversee program services such as assessments, treatment plans, crisis interventions, and implementation strategies.
• Ensure all participant files, case notes, reports, and medication records are accurate, complete, and comply with organizational procedures.
• Prepare progress reports and maintain HMIS (Homeless Management Information System) documentation.
• Ensure timely submission of required reports and oversee program-related financial transactions.
• Directly supervise 5-10 staff members, explaining and enforcing policies and procedures.
• Provide training, support professional development, evaluate performance, and address personnel issues as needed.
• Ensure adequate staffing levels to minimize overtime while meeting contractual requirements.
• Collaborate with healthcare providers to address participant health needs and respond promptly to incidents involving participants.
• Conduct regular, documented supervision sessions focused on staff and program needs.
• Lead effective team meetings to ensure collaboration and goal alignment.
• Partner with the MHA Housing Specialist to support participant moves, including the completion of move-in checklists.
• Represent the program in community-based provider meetings relevant to supportive housing.
• Attend all required training sessions within the designated orientation period and as mandated thereafter.
• Participate in the on-call rotation and provide after-hours support as needed.

Skills

Leadership

Supervision

Communication

Organization

Flexibility

Compassion

Driving

HMIS

Tools

HMIS

Job description

MHA Inc. seeks a Program Supervisor to lead the Supportive Housing outreach team in collaboration with the Program Director, guiding staff to empower participants toward independence and community integration.

You will supervise service delivery, monitor staff performance, maintain compliance, coordinate with healthcare providers, and ensure timely HMIS documentation while supporting a 9am–5pm, Monday–Friday schedule.