Strategic Program Lead – Supportive Housing

Mental Health Association - Western MA; Chicopee (MA); On-site; USD 50,000 - 53,000; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan

Paid Time Off

Family Leave

Long Term Disability

Job summary

Mentally Health Association - Western MA is seeking a Program Supervisor to lead the Supportive Housing outreach team and work with the Program Director to empower participants toward independence. This role focuses on supervising service delivery, ensuring regulatory compliance, and providing mentorship to staff in a community-based setting.

Open Shift is Monday–Friday 9am–5pm (40 hours). The position reports to the Program Director and involves on-call support, documentation in HMIS, and

Qualifications

• Valid driver’s license and access to a reliable vehicle.
• Ability to work independently and collaboratively.
• Strong organizational, written, and verbal communication skills.
• Flexibility to adapt to evolving needs of program participants.
• Must be at least 18 years of age.

Responsibilities

• Design and oversee program services such as assessments, treatment plans, crisis interventions, and implementation strategies.
• Ensure all participant files, case notes, reports, and medication records are accurate, complete, and comply with organizational procedures.
• Prepare progress reports and maintain HMIS documentation.
• Ensure timely submission of required reports and oversee program-related financial transactions.
• Directly supervise 5-10 staff members, explaining and enforcing policies and procedures.
• Provide training, support professional development, evaluate performance, and address personnel issues as needed.
• Ensure adequate staffing levels to minimize overtime while meeting contractual requirements.
• Collaborate with healthcare providers to address participant health needs and respond promptly to incidents involving participants.
• Conduct regular, documented supervision sessions focused on staff and program needs.
• Lead effective team meetings to ensure collaboration and goal alignment.
• Partner with the MHA Housing Specialist to support participant moves, including the completion of move-in checklists.
• Represent the program in community-based provider meetings relevant to supportive housing.
• Attend all required training sessions within the designated orientation period and as mandated thereafter.
• Participate in the on-call rotation and provide after-hours support as needed.

Skills

Organizational skills

Written communication

Verbal communication

Interpersonal skills

Flexibility

Independent work

Job description

Mentally Health Association - Western MA is seeking a Program Supervisor to lead the Supportive Housing outreach team and work with the Program Director to empower participants toward independence. This role focuses on supervising service delivery, ensuring regulatory compliance, and providing mentorship to staff in a community-based setting.

Open Shift is Monday–Friday 9am–5pm (40 hours). The position reports to the Program Director and involves on-call support, documentation in HMIS, and