Residential Services Leader — ID/DD Operations & Compliance

City of Virginia Beach; Virginia Beach (VA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Retirement plan

Savings plan

Parental leave

Holidays and paid leave

Job summary

City of Virginia Beach is seeking a Residential Services Administrator to lead ID residential programs, including ICFs and waiver-funded homes. You will develop policies, ensure regulatory compliance, and supervise program managers to deliver person-centered care.

The role requires coordinating with families, guardians, and health teams, plus managing budgets and resources while ensuring safety and quality across multiple sites.

Qualifications

• Bachelor’s degree in Human Services or related field and seven years of experience in a community setting serving intellectually or developmentally disabled individuals.
• Alternatively, eleven years of related experience with education above high school level.

Responsibilities

• Provide strategic and day-to-day operational leadership for ID residential programs, including ICFs and waiver-funded homes.
• Develop and implement policies and procedures for all residential services.
• Ensure compliance with federal and state regulations, licensing standards, Medicaid guidelines, and agency policies.
• Oversee development and monitoring of person-centered plans and active treatment strategies.
• Supervise program managers and staff, with coaching and performance evaluations.
• Manage the program budget, staffing, and resource allocation.
• Foster dignity, inclusion, and respect for individuals served.
• Coordinate with families, guardians, and oversight agencies; liaise with clinical and medical staff.

Skills

Leadership

Supervisory experience

Program management

Budget management

Regulatory compliance

Communication

Education

Bachelor's degree in Human Services or related field

Job description

City of Virginia Beach is seeking a Residential Services Administrator to lead ID residential programs, including ICFs and waiver-funded homes. You will develop policies, ensure regulatory compliance, and supervise program managers to deliver person-centered care.

The role requires coordinating with families, guardians, and health teams, plus managing budgets and resources while ensuring safety and quality across multiple sites.