ICF Administrator #JR-00771

City of Virginia Beach; Virginia Beach (VA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Retirement plan

Savings plan

Parental leave

Holidays and paid leave

Job summary

City of Virginia Beach is seeking a Residential Services Administrator to lead ID residential programs, including ICFs and waiver-funded homes. You will develop policies, ensure regulatory compliance, and supervise program managers to deliver person-centered care.

The role requires coordinating with families, guardians, and health teams, plus managing budgets and resources while ensuring safety and quality across multiple sites.

Qualifications

• Bachelor’s degree in Human Services or related field and seven years of experience in a community setting serving intellectually or developmentally disabled individuals.
• Alternatively, eleven years of related experience with education above high school level.

Responsibilities

• Provide strategic and day-to-day operational leadership for ID residential programs, including ICFs and waiver-funded homes.
• Develop and implement policies and procedures for all residential services.
• Ensure compliance with federal and state regulations, licensing standards, Medicaid guidelines, and agency policies.
• Oversee development and monitoring of person-centered plans and active treatment strategies.
• Supervise program managers and staff, with coaching and performance evaluations.
• Manage the program budget, staffing, and resource allocation.
• Foster dignity, inclusion, and respect for individuals served.
• Coordinate with families, guardians, and oversight agencies; liaise with clinical and medical staff.

Skills

Leadership

Supervisory experience

Program management

Budget management

Regulatory compliance

Communication

Education

Bachelor's degree in Human Services or related field

Job description

The City of Virginia Beach Department of Human Services is seeking a Residential Services Administrator to provide leadership, oversight, and operational management for residential services that support individuals with intellectual and developmental disabilities. This includes managing intermediate care facilities, waiver-funded group homes, and supported living programs. The administrator ensures that services are person-centered, compliant with regulations, and aligned with best practices in developmental services; is accountable for the quality of care, staff performance, fiscal stewardship, and the health and safety of the individuals served across multiple residential settings.

Responsibilities:

• Provide strategic and day-to-day operational leadership for ID residential programs, including Intermediate Care Facilities (ICFs) and waiver- funded homes.
• Develop and implement policies and procedures regarding the operation of all residential services
• Ensure compliance with federal and state regulations, licensing standards, Medicaid guidelines, and agency policies.
• Oversee the development, implementation, and monitoring of person-centered plans and active treatment strategies in accordance with ICF ID and Home and Community-Based Services (HBS) waiver requirements.
• Supervise program managers and other key personnel, providing coaching, performance evaluations, and opportunities for professional development.
• Manage the program budget, staffing patterns, and resource allocation to ensure cost-effective service delivery.
• Foster a culture of dignity, inclusion, and respect for the rights and preferences of the individuals served.
• Act as a liaison to families, guardians, oversight agencies, and other stakeholders.
• Coordinate with clinical, medical, and behavioral health staff to ensure integrated care and continuity of services.
• Respond to emergencies and participate in an on-call rotation as needed.

This position requires travel between various residential locations, with potential evening or weekend responsibilities. The administrator must be able to respond to emergencies and provide support to program staff in diverse settings.

Preferences:

• Seven (7) or more years of experience working with adults with developmental disabilities
• Experience working in a Developmentally Disabled residential setting
• Experience supervising
• Experience with program management
• Experience managing a budget

The City offers a generous benefits package which includes health, dental and life insurance, retirement, and savings plans, maternity/paternity and parental leave, Holidays and paid leave.

As a City Manager appointee, this position serves at the pleasure of the City Manager and is not considered part of the merit service as defined in City Code, section 2-75.

This position is open until filled. Applications will be reviewed regularly and the position will close to applicants once a selection is made.

Additional requirements:

Drug & Alcohol Clearinghouse: No

MINIMUMS: Requires a Bachelors degree in a Human Services field such as Psychology, Sociology, Social Work, or related field and seven (7) Years of experience in a community setting serving intellectually or developmentally disabled individuals, and associated with positions such as Clinical Director, Senior Clinician, or Clinical Supervisor OR a combination of education (above the high school level) and/or related experience equivalent to eleven (11) years.

SPECIAL REQUIREMENTS: All employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. As a City Manager appointee, this position serves at the pleasure of the City Manager and is not considered part of the merit service as defined in City Code, section 2-75

The City of Virginia Beach is an Equal Opportunity Employer.