Residential Services Coordinator – Supportive Housing

Community Renewal Team Inc; Hartford (CT); On-site; USD 25,000 - 30,000; Full time

Job summary

Community Renewal Team Inc. is seeking a Residential Coordinator to support the operations and service delivery of the DOC residential program within supportive housing.

The role emphasizes safety, policy adherence, and respectful interactions with tenants, with evening and weekend availability as needed. You will work under the Program Manager, maintain logs, assist with tenant support, and ensure tenants follow housing rules while engaging landlords for mediation when needed.

Qualifications

• Associate's degree preferred but may be substituted with HS diploma and directly related experience.

Responsibilities

• Conduct home visits and evening monitoring of client apartments to ensure compliance with agency and funder requirements.
• Provide support and concrete assistance to tenants, assist/train tenants in the skills of daily living.
• Ensure residents comply with housing program rules and guidelines.
• Promote a safe and supportive housing environment.
• Keep residents informed of all policies and procedures and ensure compliance with these guidelines.
• Monitor all client activities within the apartment and the community.
• Assist with collecting, testing and documenting toxicology surveillance.
• Conduct semi-annual safety checks and yearly inspections of apartments.
• Establish positive landlord relationships and provide landlord mediation.
• Assist Case Managers in carrying out their responsibilities such as shopping for client supplies.
• Record all necessary information including log entries, incident reports, and demographic reports.
• Report any necessary information regarding clients to the Forensic Case Managers and Senior Program Manager.
• Participate in and conduct training as required.
• Provide effective customer service including greeting, receiving, and addressing clients with respect and dignity at all times.
• Ensure all information is accurately entered into STEPS and/or other system as required.
• Regular attendance
• Attend and complete all mandatory trainings

Skills

Communication

Report writing

Group facilitation

Interpersonal skills

Confidential information handling

Problem solving

Conflict resolution

Independent work

Team collaboration

Education

Associate's degree preferred or HS diploma with related experience

Tools

Microsoft Office

Job description

Community Renewal Team Inc. is seeking a Residential Coordinator to support the operations and service delivery of the DOC residential program within supportive housing.

The role emphasizes safety, policy adherence, and respectful interactions with tenants, with evening and weekend availability as needed. You will work under the Program Manager, maintain logs, assist with tenant support, and ensure tenants follow housing rules while engaging landlords for mediation when needed.