Residential Coordinator

Community Renewal Team Inc; Hartford (CT); On-site; USD 25,000 - 30,000; Full time

Job summary

Community Renewal Team Inc. is seeking a Residential Coordinator to support the operations and service delivery of the DOC residential program within supportive housing.

The role emphasizes safety, policy adherence, and respectful interactions with tenants, with evening and weekend availability as needed. You will work under the Program Manager, maintain logs, assist with tenant support, and ensure tenants follow housing rules while engaging landlords for mediation when needed.

Qualifications

• Associate's degree preferred but may be substituted with HS diploma and directly related experience.

Responsibilities

• Conduct home visits and evening monitoring of client apartments to ensure compliance with agency and funder requirements.
• Provide support and concrete assistance to tenants, assist/train tenants in the skills of daily living.
• Ensure residents comply with housing program rules and guidelines.
• Promote a safe and supportive housing environment.
• Keep residents informed of all policies and procedures and ensure compliance with these guidelines.
• Monitor all client activities within the apartment and the community.
• Assist with collecting, testing and documenting toxicology surveillance.
• Conduct semi-annual safety checks and yearly inspections of apartments.
• Establish positive landlord relationships and provide landlord mediation.
• Assist Case Managers in carrying out their responsibilities such as shopping for client supplies.
• Record all necessary information including log entries, incident reports, and demographic reports.
• Report any necessary information regarding clients to the Forensic Case Managers and Senior Program Manager.
• Participate in and conduct training as required.
• Provide effective customer service including greeting, receiving, and addressing clients with respect and dignity at all times.
• Ensure all information is accurately entered into STEPS and/or other system as required.
• Regular attendance
• Attend and complete all mandatory trainings

Skills

Communication

Report writing

Group facilitation

Interpersonal skills

Confidential information handling

Problem solving

Conflict resolution

Independent work

Team collaboration

Education

Associate's degree preferred or HS diploma with related experience

Tools

Microsoft Office

Job description

JOB DESCRIPTIONPosition Title:Residential CoordinatorDepartment:Supportive HousingFLSA Status:Non-ExemptPay Grade:4Reports To:Program ManagerGENERAL DESCRIPTION OF DUTIESThe purpose of this position is to support the Agency’s needs by providing assistance with the operations and service delivery of the DOC residential program. RC is responsible for maintaining a secure and safe atmosphere for program participants and ensuring residents are adhering to program policies.SPECIFIC DUTIES AND RESPONSIBILITIESESSENTIAL JOB FUNCTIONSThe list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.Conduct home visits and evening monitoring of client apartments to ensure compliance with agency and funder requirements.Provide support and concrete assistance to tenants, assist/train tenants in the skills of daily livingEnsure residents comply with housing program rules and guidelinesPromote a safe and supportive housing environmentKeep residents informed of all policies and procedures and ensure compliance with these guidelinesMonitor all client activities within the apartment and the community.Assist with collecting, testing and documenting toxicology surveillance.Conduct semi-annual safety checks and yearly inspections of apartments.Establish positive landlord relationships and provide landlord mediation.Assist Case Managers in carrying out their responsibilities such as, shopping for client supplies.Record all necessary information including log entries, incident reports, and demographic reports.Report any necessary information regarding clients to the Forensic Case Managers and Senior Program Manager.Participate in and conduct training as required.Provide effective customer service including, but not limited to greeting, receiving, and addressing clients with respect and dignity at all times.Ensure all information is accurately entered into STEPS and/or other system as required.Regular attendanceAttend and complete all mandatory trainingsADDITIONAL JOB FUNCTIONSParticipate in, retain, and incorporate training as required.Perform all duties relative to special programs/projects as required.Provide input and make recommendations regarding program/departmental policies, procedures, and practices.Reports to and conducts additional duties as required by various funder guidelines and requirements.Performs all other duties as assigned.MINIMUM TRAINING AND EXPERIENCEAssociate's degree preferred but may be substituted with HS diploma and directly related experience. At least two years of responsible employment experience in the area of Social Work, Criminal Justice and/or related field. Knowledge of criminal justice and court system. Ability to interact with a diverse population. Knowledge of substance abuse and mental health issues. Excellent communication skills, written and oral, are required. Ability to compile written reports and maintain case notes. Experience in facilitating groups preferred. Demonstrated ability to utilize computers and proficiency in Microsoft Office. Project a professional demeanor and interpersonal skills. Able to work independently and as part the team and exercises mature judgment .Maintain regular attendance Proficient knowledge in processing confidential information Good problem solving and conflict resolution skills Must have CT valid driver’s license and reliable transportation. Must be available to work evenings and weekends. Bilingual preferred.