Residential Service Operations Lead

D.H. Pace Company, Inc.; Denver (CO); On-site; USD 60,000 - 91,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off and holidays

Company-paid life insurance

401(k) with employer match

HSA and FSA options

Employee discounts

Job summary

DH Pace Company, Inc. in Denver, Colorado, is hiring a Residential Service Manager who will lead the Residential Service Department, supervise technicians and coordinators, and maintain customer relationships.

This role combines technical problem solving with people leadership in a fast-paced, growth-focused environment. You'll drive department budgets, scheduling, and service quality while mentoring staff and pursuing continuous improvement.

Qualifications

• Bachelor’s Degree highly preferred.
• Minimum two years’ work experience; preferably with supervisory or managerial responsibilities with a commercial building products and materials company that fixes/repairs/installs equipment/products.
• Must be an excellent communicator who is highly organized and possesses a good mechanical aptitude
• Must possess a Valid Driver’s License and good driving record.

Responsibilities

• Oversee department budget and control labor costs.
• Schedule and dispatch employees; assist with troubleshooting.
• Maintain high-quality service through effective customer communication.
• Recruit, train, and develop technicians and coordinators.
• Perform additional duties as assigned.

Skills

Budget management

P&L ownership

Staff supervision

Customer communication

Scheduling/dispatching

Education

Bachelor's degree

Job description

DH Pace Company, Inc. in Denver, Colorado, is hiring a Residential Service Manager who will lead the Residential Service Department, supervise technicians and coordinators, and maintain customer relationships.

This role combines technical problem solving with people leadership in a fast-paced, growth-focused environment. You'll drive department budgets, scheduling, and service quality while mentoring staff and pursuing continuous improvement.