Residential Service Manager

TLC Management Co.; Naperville (IL); On-site; USD 85,962,000 - 114,616,000; Full time

Benefits offered by this job

Competitive Compensation

Commission for lockouts/renewals

Emergency on-call travel pay

Quarterly bonus eligibility

Medical, Dental and Vision Insurance

Life, Critical Illness and Accident保险

Job summary

TLC Management Co. seeks a Service Manager for our 272-unit residential community in Naperville, IL.

The SM will work with the Community Manager to meet retention and financial goals while leading the service team to deliver exemplary resident service and maintain all mechanical systems. The role offers a competitive pay range of $30 to $40 per hour, commensurate with experience, plus commissions and quarterly bonus eligibility.

Qualifications

• At least 3 years of maintenance experience in a fast-paced residential community.
• At least 3 years of supervisory experience with a proven track record of successful team management.
• Advanced knowledge of multifamily housing mechanical systems.
• Excellent written and verbal communication skills.
• A proactive approach, superior organizational skills, and attention to detail.
• The ability to provide ongoing training and support to the service team.
• A valid driver's license and Insurance.
• Authorization to work in the US.

Responsibilities

• Provide exceptional customer care to our residents and guests.
• Work closely with the Community Manager to maximize retention and achieve the property's financial goals as primary objectives.
• Oversee and monitor the timely completion of resident and common area service requests.
• Oversee the planning and execution of unit turns to support efficient operations.
• Provide ongoing training to subordinates to strengthen team performance and consistency.
• Assist with scheduling contractors and vendors and oversee the work they perform.
• Provide recommendations for capital and renovation/project expenditures.
• Order products and manage inventory within established budgeted parameters.
• Perform tasks and repairs related to preventative maintenance, painting, plastering, basic plumbing, electrical, HVAC, and carpentry.
• Walk the entire property daily, ensuring janitorial tasks are completed, including general common-area housekeeping, garbage removal, and basic grounds upkeep.
• Observe and enforce workplace safety policies and procedures.
• Manage regularly scheduled life safety inspections and track reports.
• Perform any other tasks as directed by the Community Manager.

Skills

Leadership

Supervisory experience

Communication

Organizational skills

Customer service

Job description

Our property management company is looking for a Service Manager (SM) for our 272-unit residential community in Naperville, IL. The SM will work with our Community Manager to meet retention and financial goals while overseeing the service team to provide exemplary resident service and maintain all mechanical systems. The ideal candidate will possess proven leadership skills, service management experience, and a willingness to foster a collaborative, positive work environment.

The pay range for this position is $30 to $40/hr., commensurate with experience, plus commissions and quarterly bonus eligibility.

Benefits we offer:

• Competitive Compensation
• Commission for lockouts and renewal leases
• Emergency on-call travel pay
• Quarterly Bonus Eligibility
• Medical, Dental and Vision Insurance
• Life, Critical Illness and Accident Insurance
• Short-term disability insurance
• An HSA and an FSA
• Wellness Program
• Employer-Paid Life Insurance Benefit
• Employer-Paid Long Term Disability Benefit
• Paid Vacation and PTO
• Thirteen (13) paid holidays
• Paid time off for your birthday and your work anniversary
• Paid maternity leave
• 401(k) with a generous employer match
• Employee Assistance Program
• Fun team building company outings
• Continuing Employee Education and Development
• Opportunity to Advance in your Career

Qualifications

• At least 3 years of maintenance experience in a fast-paced residential community.
• Must possess at least 3 years of supervisory experience with a proven track record of successful team management.
• Advanced knowledge of multifamily housing mechanical systems.
• Excellent written and verbal communication skills.
• A proactive approach, superior organizational skills, and attention to detail.
• The ability to provide ongoing training and support to the service team.
• A valid driver's license and Insurance.
• Authorization to work in the US.

Position Responsibilities

• Provide exceptional customer care to our residents and guests
• Work closely with the Community Manager to maximize retention and achieve the property's financial goals as primary objectives.
• Oversee and monitor the timely completion of resident and common area service requests
• Oversee the planning and execution of unit turns to support efficient operations.
• Provide ongoing training to subordinates to strengthen team performance and consistency.
• Assist with scheduling contractors and vendors and oversee the work they perform.
• Provide recommendations for capital and renovation/project expenditures.
• Order products and manage inventory within established budgeted parameters.
• Perform tasks and repairs related to preventative maintenance, painting, plastering, basic plumbing, electrical, HVAC, and carpentry.
• Walk the entire property daily, ensuring janitorial tasks are completed, including general common-area housekeeping, garbage removal, and basic grounds upkeep.
• Observe and enforce workplace safety policies and procedures.
• Manage regularly scheduled life safety inspections and track reports.
• Perform any other tasks as directed by the Community Manager.

TLC Management is a Chicagoland-based company that exclusively owns, operates, and manages its residential communities. We are committed to our residents by maintaining high-quality standards and providing more than a rental apartment, but also a genuine sense of community and exemplary customer service. We strive to meet or exceed expectations through well-maintained properties, desirable locations, and responsive service. Our culture emphasizes providing TLC to residents while also supporting ongoing training and professional development for our team. We also want team members to feel that TLC is a safe space where they can express ideas and share suggestions to help us continue evolving into a better employer that best suits their needs.

TLC Management Co. provides equal employment opportunities for all, regardless of race, color, religion, sex, national origin, age, disability, or any other legally protected classification. Our company's policy is to hire and promote the most qualified applicants and to comply with all federal, state, and local equal employment opportunity laws.