Resident Services & Maintenance Manager

TLC Management Co.; Naperville (IL); On-site; USD 85,962,000 - 114,616,000; Full time

Benefits offered by this job

Competitive Compensation

Commission for lockouts/renewals

Emergency on-call travel pay

Quarterly bonus eligibility

Medical, Dental and Vision Insurance

Life, Critical Illness and Accident保险

Job summary

TLC Management Co. seeks a Service Manager for our 272-unit residential community in Naperville, IL.

The SM will work with the Community Manager to meet retention and financial goals while leading the service team to deliver exemplary resident service and maintain all mechanical systems. The role offers a competitive pay range of $30 to $40 per hour, commensurate with experience, plus commissions and quarterly bonus eligibility.

Qualifications

• At least 3 years of maintenance experience in a fast-paced residential community.
• At least 3 years of supervisory experience with a proven track record of successful team management.
• Advanced knowledge of multifamily housing mechanical systems.
• Excellent written and verbal communication skills.
• A proactive approach, superior organizational skills, and attention to detail.
• The ability to provide ongoing training and support to the service team.
• A valid driver's license and Insurance.
• Authorization to work in the US.

Responsibilities

• Provide exceptional customer care to our residents and guests.
• Work closely with the Community Manager to maximize retention and achieve the property's financial goals as primary objectives.
• Oversee and monitor the timely completion of resident and common area service requests.
• Oversee the planning and execution of unit turns to support efficient operations.
• Provide ongoing training to subordinates to strengthen team performance and consistency.
• Assist with scheduling contractors and vendors and oversee the work they perform.
• Provide recommendations for capital and renovation/project expenditures.
• Order products and manage inventory within established budgeted parameters.
• Perform tasks and repairs related to preventative maintenance, painting, plastering, basic plumbing, electrical, HVAC, and carpentry.
• Walk the entire property daily, ensuring janitorial tasks are completed, including general common-area housekeeping, garbage removal, and basic grounds upkeep.
• Observe and enforce workplace safety policies and procedures.
• Manage regularly scheduled life safety inspections and track reports.
• Perform any other tasks as directed by the Community Manager.

Skills

Leadership

Supervisory experience

Communication

Organizational skills

Customer service

Job description

TLC Management Co. seeks a Service Manager for our 272-unit residential community in Naperville, IL.

The SM will work with the Community Manager to meet retention and financial goals while leading the service team to deliver exemplary resident service and maintain all mechanical systems. The role offers a competitive pay range of $30 to $40 per hour, commensurate with experience, plus commissions and quarterly bonus eligibility.