Residential Service Manager

TLC Management Co; Chicago (IL); On-site; USD 34,440 - 41,328; Full time

Benefits offered by this job

Competitive Compensation

Quarterly Bonus Potential

Paid Vacation and PTO

Health Insurance

401(K) with company match

Job summary

TLC Management Co is seeking a dedicated and experienced Residential Maintenance Manager in Chicago, IL. This role involves overseeing maintenance operations, ensuring high-quality customer service, and managing a team to maintain operational workflows.

The ideal candidate will possess leadership skills and a strong background in maintenance functions, including plumbing and HVAC. TLC offers competitive compensation, bonus potential, and numerous benefits aimed at fostering a supportive work environment.

Qualifications

• Minimum three years' experience as a Residential Maintenance Manager.
• Advanced knowledge of various maintenance functions including plumbing, HVAC, electrical and appliance repair.
• Proven leadership ability and excellent communication skills.

Responsibilities

• Oversee and coordinate residential service operations.
• Ensure high-quality customer service and maintain operational workflows.
• Supervise day-to-day maintenance operations of the property.
• Respond to emergency calls 24/7, including weekends and holidays.

Skills

Maintenance management

Plumbing knowledge

HVAC systems

Electrical repair

Leadership

Customer service

Communication skills

Job description

Job Description

We are seeking a dedicated and experienced Residential Maintenance Manager to oversee and coordinate residential service operations in the Chicago, IL area. The ideal candidate will be responsible for ensuring high-quality customer service and maintaining efficient operational workflows to meet the needs of our residents.

Location: Chicago, IL 60660

Pay range: $25/hr. to $30/hr., commensurate with experience plus quarterly bonus potential

Benefits we offer you:

• Competitive Compensation
• Quarterly Bonus Potential
• Travel Pay for Emergency On-Call
• Paid Vacation and PTO
• 13 Paid Holidays (including your birthday and your work anniversary)
• Medical, Dental and Vision Insurance
• Short Term Disability Insurance
• Life, Critical Illness and Accident Insurance
• An FSA and an HSA
• Wellness Program
• Employer Paid Life Insurance Benefit
• Employer Paid Long Term Disability Benefit
• Paid Maternity Leave
• 401(K) Profit Sharing with generous company match
• Two (2) Volunteer Days to support your favorite charitable organization(s)
• Fun Teambuilding Company Outings
Employee Assistance Program
• Continuing Employee Education and Development

Requirements

• Minimum three years' experience as a Residential Maintenance Manager
• Advanced knowledge of various maintenance functions and mechanicals including plumbing, HVAC, electrical and appliance repair
• Proven leadership ability
• Excellent verbal and written communication skills
• Some knowledge of computer systems
• Driver’s license with reliable vehicle
• Supervise the day-to-day maintenance operations of the property
• Provide exceptional customer service to our residents
• Work closely with our Property Manager to maximize retention and occupancy goals
• Delegate maintenance tasks to subordinates
• Comply with all Fair Housing and OSHA laws and regulations
• Respond to emergency calls 24/7, including weekends and holiday
• Order supplies and manage inventory control with established budgeted parameters
• Provide pro-active preventive maintenance for the property
• Assist PM with performance issues and reviews for the maintenance team.
• Perform other duties as assigned by our Property Manager, DOM and VPO

About Us

TLC Management is a Chicagoland-based company that exclusively owns, operates, and manages each of its residential communities. Our commitment to our residents includes adhering to high-quality standards. We provide our residents with much more than a rental apartment. We offer a genuine sense of community and exemplary customer service. We continually strive to meet or exceed our residents' expectations. We do this by providing well-maintained properties, desirable locations, and responsive service. Our company culture is to provide TLC to our residents and commit to ongoing training and professional development for our team. It is important to us that our team members feel TLC is a safe space. Here, they can express ideas and share suggestions on how we can continually evolve into a better employer and best suit their needs.

At TLC Management, we warmly welcome all applicants, embracing diversity in race, color, religion, sex, national origin, age, disability, or any other legally protected classification. We are committed to hiring and promoting the most qualified individuals while upholding all federal, state, and local equal employment opportunity laws.