Resident Leasing Consultant

TLC Management Co; Illinois; On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Competitive pay

Lease commissions

Quarterly bonus

Medical, dental, vision

HSA/FSA

STD insurance

Voluntary life insurance

Company-paid LTDI

Wellness program

Paid time off

Paid holidays

Volunteer days

Education & development

401K profit sharing

Job summary

TLC Management Co. in Mt. Prospect, IL is seeking a motivated Residential Leasing Consultant to guide prospective residents through the leasing process, show available units, and highlight community amenities.

You will deliver exceptional customer service and help residents find their perfect home. The role requires strong communication, attention to detail, and the ability to work Saturdays. Compensation ranges from $20 to $22 per hour, plus commissions and potential quarterly bonus, with

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Available to work Saturdays.
• Previous leasing, sales, or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Knowledge of Fair Housing laws and leasing regulations is preferred.

Responsibilities

• Greet and assist prospective residents, provide tours of units and amenities.
• Explain leasing terms, policies, and procedures clearly.
• Process rental applications, conduct background and credit checks, and prepare lease agreements.
• Maintain knowledge of community availability, pricing, and promotions.

Skills

Customer service

Communication skills

Teamwork

Organizational skills

Multitasking

Education

High school diploma

Associate degree preferred

Bachelor’s degree preferred

Tools

Microsoft Office

Property management software

Job description

We are seeking a motivated and customer-focused Residential Leasing Consultant to join our team in Mt. Prospect, IL. The ideal candidate will be responsible for assisting prospective residents through the leasing process, providing exceptional customer service, and maintaining strong relationships with current residents. This role requires excellent communication skills, attention to detail, and a passion for helping people find their perfect home.

The pay range for this position is $20 to $22 an hour, based on experience, plus commissions and potential for quarterly bonus.

Benefits we offer you

• Competitive Compensation
• Commission for New and Renewal Leases
• Quarterly Bonus Eligibility
• Medical, Dental and Vision insurance
• HSA and FSA Plans
• Short-Term Disability Insurance
• Voluntary Life Insurance
• Employer-Paid Long-Term Disability and Life Insurance
• A Wellness Program
• Life Balance Vacation and PTO
• Twelve Paid Holidays
• Paid Birthday and Work Anniversary Time Off
• Two Paid Volunteer Days Per Year to Support Your Favorite Charitable Organization(s)
• Continuing Education and Professional Development
• 401(K) Profit Sharing with generous company

Key Responsibilities

• Greet and assist prospective residents, providing tours of available units and community amenities.
• Explain leasing terms, policies, and procedures clearly and accurately.
• Process rental applications, conduct background and credit checks, and prepare lease agreements.
• Maintain up-to-date knowledge of community availability, pricing, and promotions.
• Respond promptly to resident inquiries and resolve any leasing-related issues.
• Collaborate with the property management team to ensure smooth move-ins and move-outs.
• Maintain accurate records of leasing activity and resident information.
• Participate in marketing and outreach efforts to attract new residents.

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Required to work Saturdays.
• Previous experience in leasing, sales, or customer service is a plus.
• Strong interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Proficient with Microsoft Office and property management software.
• Detail-oriented with excellent organizational skills.
• Ability to handle multiple tasks and prioritize effectively.
• Knowledge of Fair Housing laws and leasing regulations is preferred.

ABOUT US

TLC Management is a Chicagoland-based company that exclusively owns, operates, and manages each of its residential communities. Our commitment to our residents includes adhering to high-quality standards to provide them with much more than a rental apartment but a genuine sense of community and exemplary customer service. We continually strive to meet or exceed our residents\' expectations by providing well-maintained properties, desirable locations, and responsive service. Our company culture is to not only provide TLC to our residents but also to commit to ongoing training and professional development for our team. It is also important to us that our team members feel that TLC is a safe space where they can express their ideas and share suggestions of how we can continually evolve into a better employer and best suit their needs.

TLC Management Co. provides equal employment opportunities for all, regardless of race, color, religion, sex, national origin, age, disability or any other legally protected classification. Our company\'s policy is to hire and promote the most qualified applicants and to comply with all federal, state and local equal employment opportunity laws.