Residential Service Manager: Lead Maintenance & Resident Care

TLC Management Co; Naperville (IL); On-site; USD 41,328 - 55,104; Full time

Benefits offered by this job

Competitive compensation

Commission for lockouts and renewal Le

Quarterly bonus eligibility

Medical, Dental and Vision Insurance

401(k) with employer match

Paid vacation and PTO

13 paid holidays

Birthday/work anniversary PTO

Volunteer days

HSA and FSA

Employee assistance program

Team building events

Professional development

Job summary

TLC Management Co. is seeking a Service Manager for a 272-unit community in Naperville, IL. The SM will partner with the Community Manager to meet retention and financial goals while leading the service team to deliver exemplary resident service and maintain all mechanical systems.

Salary range is $30–$40/hr, plus commissions and quarterly bonus eligibility, with comprehensive benefits and opportunities for growth within TLC Management Co.

Qualifications

• At least 3 years of maintenance experience in a fast-paced residential community.
• Must have at least 3 years of supervisory experience with proven team management.
• Advanced knowledge of multifamily housing mechanical systems.
• Excellent written and verbal communication skills.
• A proactive approach, superior organizational skills, and attention to detail.

Responsibilities

• Provide exceptional customer care to our residents and guests.
• Work closely with the Community Manager to maximize retention and financial goals.
• Oversee and monitor timely completion of service requests.
• Plan and execute unit turns to support efficient operations.
• Provide ongoing training to subordinates to strengthen team performance.
• Assist with scheduling contractors and vendors and oversee their work.
• Provide recommendations for capital and renovation expenditures.
• Order products and manage inventory within budgeted parameters.
• Perform tasks related to preventative maintenance, painting, plumbing, electrical, HVAC, and carpentry.
• Walk the property daily for janitorial tasks and grounds upkeep.
• Observe and enforce workplace safety policies and procedures.
• Manage life safety inspections and track reports.
• Perform any other tasks as directed by the Community Manager.

Skills

Leadership

Service management

Communication skills

Supervisory experience

Organizational skills

Proactive mindset

Job description

TLC Management Co. is seeking a Service Manager for a 272-unit community in Naperville, IL. The SM will partner with the Community Manager to meet retention and financial goals while leading the service team to deliver exemplary resident service and maintain all mechanical systems.

Salary range is $30–$40/hr, plus commissions and quarterly bonus eligibility, with comprehensive benefits and opportunities for growth within TLC Management Co.