Residential Sales Specialist — Bundles & Upgrades

altafiber.com; Cincinnati (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

altafiber is seeking a sales-focused individual to engage current and prospective customers, selling residential services including phone, internet, video, and long-distance. You will use outbound dialing to acquire customers, upgrade current accounts, and upsell bundles.

The role requires strong communication, self-motivation, and the ability to meet sales goals in a fast-paced environment. Experience in telecommunications and call centers is preferred.

Qualifications

• High school diploma or equivalent is required.
• Strong communication and interpersonal skills are essential.
• Experience in sales or marketing is preferred, telecommunications is a plus.
• Ability to work in a fast-paced environment and meet sales goals.

Responsibilities

• Engage customers via outbound dialing to acquire and upsell services.
• Assess customer needs and propose altafiber bundles that fit.
• Handle account management across multiple ordering systems and provide solutions.
• Negotiate products and promotions with customers based on marketing offers.
• Place orders for new services or changes using internal systems.
• Maintain and input leads in Salesforce.com.
• Follow up with customers by email/phone and discuss referral programs.
• Take direction from management and perform administrative duties.
• Develop relationships with current customers to encourage repeat business.

Skills

Sales

Communication

Microsoft Office

Problem-solving

Teamwork

Education

High School Diploma

Tools

Salesforce

Job description

altafiber is seeking a sales-focused individual to engage current and prospective customers, selling residential services including phone, internet, video, and long-distance. You will use outbound dialing to acquire customers, upgrade current accounts, and upsell bundles.

The role requires strong communication, self-motivation, and the ability to meet sales goals in a fast-paced environment. Experience in telecommunications and call centers is preferred.