Residential Project Concierge - Client Ops Lead

Renewal-By-Andersen-Metro-; Hayward (CA); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Comprehensive medical, dental, vision,

Life insurance, Paid vacation, sick &H

Job summary

Renewal by Andersen is seeking a Project Concierge in Hayward, CA to own the full homeowner journey from scheduling to final inspection closure. You will coordinate across field teams, handle payments, and ensure a world-class experience for each project milestone.

Ideal candidates bring strong communication, organization, and familiarity with multiple software platforms, including Microsoft Office and Windows. This onsite role offers 40 hours/week and a competitive hourly wage.

Qualifications

• 3–5 years of experience in high-volume customer service, client relations, or project coordination.
• Exceptional verbal and written communication skills with the demonstrated ability to de-escalate complex residential customer situations.
• Strong organizational skills and the capacity to manage a large book of active business with absolute precision.
• Comfortable navigating multiple database software platforms simultaneously; proficiency in Microsoft Office and Windows required.
• Ability to work independently, respect operational timelines, and meet time-sensitive commitments in a fast-paced environment.
• Experience in payment processing, collections, or accounts receivable in a customer-facing role is a plus.
• Background in home improvement, construction, or residential field services is a plus.

Responsibilities

• Serve as the primary point of contact for homeowners throughout the entire project lifecycle, from initial scheduling through final inspection alignment.
• Conduct structured outreach at every key milestone: welcome introduction, 2-day pre-installation reminder, job start confirmation, end-of-day progress updates, and post-installation follow-up.
• Verify that all project materials, documentation, and crew logistics are confirmed and locked prior to each scheduled installation start.
• Monitor active installations in real time, coordinating with Field Operations Managers and installation crews to proactively resolve same-day issues as they arise.
• Own the daily operational closeout logs, accurately capturing project completion status, material tracking, and customer sentiment for cross-functional visibility.
• Manage project timelines that extend beyond a single day, coordinating completion schedules and providing clear updates to homeowners awaiting custom backordered materials.
• Schedule and coordinate municipal inspections in direct alignment with homeowner availability and project completion status.
• Process and secure start and final installment payments using company-approved platforms and accounts receivable procedures.
• Audit account reports and systematically follow up on outstanding territory balances professionally and promptly.
• Log all customer interactions, operational notes, and project milestones accurately and in real time across corporate CRM and internal platforms.
• Resolve customer concerns—including scheduling realignments, quality issues, and payment objections with impeccable professionalism and a solutions-first approach.
• Maintain an elite standard of customer satisfaction as measured by post-project surveys, and participate in monthly team development and coaching loops.

Skills

Customer service

Communication

Organization

Payment processing

Microsoft Office

Windows

Multitasking

Independent worker

Tools

Microsoft Office

Windows

Job description

Renewal by Andersen is seeking a Project Concierge in Hayward, CA to own the full homeowner journey from scheduling to final inspection closure. You will coordinate across field teams, handle payments, and ensure a world-class experience for each project milestone.

Ideal candidates bring strong communication, organization, and familiarity with multiple software platforms, including Microsoft Office and Windows. This onsite role offers 40 hours/week and a competitive hourly wage.