Residential Programs Lead - Mentor DSPs & Residents

Helping Hand; Hodgkins (IL); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Tuition reimbursement

Medical, dental, and vision insurance

Life/AD&D insurance

Short-term and long-term disability

Generous PTO and holidays

EAP and wellness programs

Career growth opportunities

PSLF-qualified employer

Job summary

Helping Hand seeks a compassionate Residential Supervisor to lead daily operations in our residential programs and mentor a team of Direct Support Professionals. You will ensure person-centered support, safety, and independence for individuals with IDD while maintaining program compliance and quality care.

You will supervise DSPs, manage staffing, and participate in interdisciplinary planning. This role requires crisis management readiness, strong communication, and a dedication to growth within

Qualifications

• High School Diploma or GED required.
• Two years of experience with intellectual and developmental disability population.
• Supervisory experience preferred.
• Crisis management training within 90 days of hire.

Responsibilities

• Lead Residential Operations.
• Oversee daily operations of assigned residential homes (CILAs).
• Ensure individuals receive high-quality, person-centered support.
• Promote safety, dignity, and independence for those served.
• Support emergency response procedures and program compliance.
• Coach and supervise DSPs; provide monthly supervision.
• Coordinate care, manage staffing schedules, and monitor documentation and reporting.
• Participate in interdisciplinary team meetings and transitional planning.

Skills

Crisis management

Time management

Organizational skills

Interpersonal communication

Multitasking

Problem solving

Driving

Education

High School Diploma or GED

Tools

Microsoft Office

Teams

Zoom

Job description

Helping Hand seeks a compassionate Residential Supervisor to lead daily operations in our residential programs and mentor a team of Direct Support Professionals. You will ensure person-centered support, safety, and independence for individuals with IDD while maintaining program compliance and quality care.

You will supervise DSPs, manage staffing, and participate in interdisciplinary planning. This role requires crisis management readiness, strong communication, and a dedication to growth within