IDD Residential Program Leader & Staff Coach

A Helping Home LLC; Pittsburgh (Allegheny County); On-site; USD 27,552 - 33,062; Full time

Job summary

A Helping Home LLC in Pittsburgh seeks a Residential Program Supervisor (IDD) to oversee daily operations of licensed residential homes for individuals with IDD. The role involves supervising DSPs, coordinating programming, managing schedules and documentation, and driving ISP-aligned outcomes.

This hands‑on leadership position requires experience in staff development, quality assurance, and compliance, with collaboration across agency leadership and IDT partners.

Qualifications

• Minimum 5 years direct support experience with individuals with intellectual disabilities and/or autism/IDD.
• Minimum 3 years supervisory or management experience in a residential IDD setting.
• Strong working knowledge of residential operations, ISP implementation, staff supervision, and compliance requirements.
• Demonstrated ability to lead teams, manage schedules, and maintain service quality under shifting priorities.
• Valid Pennsylvania Driver’s License
• Ability to pass required background checks and clearances.

Responsibilities

• Provide continuous operational leadership for assigned residential homes to ensure safe, consistent, high‑quality service delivery.
• Ensure supports are delivered in accordance with each ISP and promote meaningful outcomes across daily living, communication, social, vocational, and community integration domains.
• Develop and maintain structured routines and program schedules that support independence, skill‑building, and regular community participation/outings.
• Coordinate cross‑setting skill development between the home and community to reinforce learning and consistency.
• Proactively plan and coordinate medical appointments, follow‑ups, treatments, and health‑related supports.
• Supervise DSP Leads and DSPs, including documented bi‑weekly 1:1 supervision, coaching, and performance evaluations.
• Recruit, interview, select, and onboard staff for assigned homes; facilitate strong site‑level orientation and role modeling.
• Develop, monitor, and adjust staffing schedules to ensure coverage, maintain ratios, and maximize service delivery.
• Review and approve timesheets and schedule changes; coordinate coverage and cover shifts as needed to ensure uninterrupted supports.
• Support performance improvement and follow through with corrective or disciplinary action as directed.
• Plan, facilitate, and document staff meetings; ensure timely communication of operational updates and expectations.
• Coordinate and monitor required staff training, including ISP implementation and health and safety needs.
• Ensure ongoing staff competency, training compliance, and documentation of trainings.
• Ensure accurate documentation across programs, including ISP notes and incident documentation.
• Maintain proficiency in HCSIS and ensure documentation meets standards.
• Support licensing reviews and ensure timely completion of safety meetings and drills.

Skills

Staff supervision

Leadership

ISP implementation

HCSIS proficiency

Regulatory compliance

Education

Associate’s Degree in Human Services

Tools

HCSIS

Job description

A Helping Home LLC in Pittsburgh seeks a Residential Program Supervisor (IDD) to oversee daily operations of licensed residential homes for individuals with IDD. The role involves supervising DSPs, coordinating programming, managing schedules and documentation, and driving ISP-aligned outcomes.

This hands‑on leadership position requires experience in staff development, quality assurance, and compliance, with collaboration across agency leadership and IDT partners.