Residential Program Manager - Minneapolis

Pinnacle Services Incorporated; Minneapolis (MN); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

MN Paid Leave

Voluntary Life Insurance

Flexible Spending Account

Paid Time Off

7 Holidays

401K Eligible to contribute 6 months

Job summary

Pinnacle Services is seeking a full-time Residential Program Manager to oversee day-to-day operations of a residential site in the Metro area, Minneapolis region. The role blends direct care with administrative responsibilities, including medication administration oversight and staff coordination.

Responsibilities include training and supervising Direct Support Professionals, ensuring compliance with DHS/245D licensing, and maintaining quality of life outcomes through person-centered approaches.

Qualifications

• Driver's license, current automobile insurance, and reliable transportation.
• At least 1 year of direct care experience in a 245D licensed setting.
• Previous supervisory experience.
• Experience using Therap.
• Meet one of the DHS Program Coordinator Standards.

Responsibilities

• Oversee site operations and program service delivery including medication administration, appointment coordination, meal planning, transportation, maintenance, program plan implementation, data collection, and supplies management.
• Coordinate staff scheduling to ensure consistent service delivery.
• Ensure compliance with policies, DHS/245D licensing and service delivery requirements through quality assurance.
• Provide active support and direct care to individuals with developmental disabilities and/or mental health diagnoses.
• Provide initial and ongoing training, direct supervision, and coaching of Direct Support Professionals.
• Ensure medication administration compliance through regular review and follow-up on errors.
• Prioritize person-centered practices and positive strategies to enhance quality of life and develop skills.
• Serve as emergency contact and first point of contact for individuals, staff, and stakeholders.

Skills

Driver's license

Access to reliable transportation

Experience using Therap

Education

Baccalaureate degree in human services/education/health + 1 year direct care

Associate degree in related field + 2 years direct care

Diploma in related field + 3 years direct care

50 hours of education/training in human services/disabilities

4 years of direct care under supervision

Tools

Therap

Job description

Description

Residential Program Manager Description:

Looking to advance your human services career in a community residential services setting? Want to join a team that is flexible, responsive, and knowledgeable? Our mission at Pinnacle Services is to ensure that quality services are provided to the people we serve, so that they may achieve their full potential and realize their dreams. Do you share our values? Come work with us! We are seeking a full-time Residential Program Manager to oversee the day-to-day operations of one of our residential sites located in the Metro area.

Residential Program Manager Responsibilities

• Oversight of site operations and program service delivery including medication administration, coordination of medical appointments, meal planning/preparation, transportation, maintenance, implementation of program plans, data collection/documentation, site cleanliness, maintaining supplies and groceries
• Coordination of staff scheduling to ensure consistent service delivery
• Ongoing quality assurance and improvement to ensure compliance with policies, procedures, and DHS/245D licensing and service delivery requirements
• Providing active support and direct care to individual(s) with developmental disabilities and/or mental health diagnoses, including personal and medical cares as necessary
• Providing initial and ongoing training, direct supervision, and coaching of Direct Support Professionals
• Ensuring medication administration compliance through regular review, observation, and follow up on medication errors.
• Prioritizing the use of person-centered practices and positive strategies to support the individual(s) served in the quality of life they want to live, and the skill sets they would like to develop to support that quality of life
• Serving as the emergency contact and first point of contact for individual(s) served, Direct Support Professionals, and external stakeholders/Support Team

Residential Program Manager Salary/Schedule:

$19.25/hour and Flexible scheduling which includes a blend of direct care and administrative work and includes at least every other weekend and on-call responsibilities.

Traditional Benefits for Full-Time Employees

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• MN Paid Leave
• Voluntary Life Insurance
• Flexible Spending Account
• Paid Time Off
• 7 Holidays
• 401K Eligible to contribute 6 months from start date.

Pinnacle Service Inc. provides person centered services to people with intellectual, developmental, or behavioral disabilities in various settings. We provide top level services to the individuals that we support through, residential services, in-home care, case management and other supportive programs. We have ambitious standards and go above and beyond in our organization to set ourselves apart from the others.

Requirements

Residential Program Manager Qualifications:

• Driver’s license, current automobile insurance, and access to reliable transportation
• At least one year of direct care experience working in a 245D licensed setting
• Previous supervisory experience.
• Experience using Therap
• Meet one of the following DHS Program Coordinator Standards:

1. possess a baccalaureate degree in a field related to human services, education, or health and one year of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older, or equivalent work experience providing care or education to vulnerable adults or children;
2. possess an associate degree in a field related to human services, education, or health and two years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older, or equivalent work experience providing care or education to vulnerable adults or children;
3. possess a diploma in a field related to human services, education, or health from an accredited postsecondary institution and three years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older or equivalent work experience providing care or education to vulnerable adults or children; or
4. possess a minimum of 50 hours of education and training related to human services and disabilities; and
5. possess four years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older under the supervision of a staff person who meets the qualifications identified.

Preferred Qualifications:

• 3 years of direct care experience in a 245D licensed setting
• 2 years of supervisory experience in a 245D licensed setting
• Knowledge of the basic skills used in DBT (Dialectical Behavior Therapy)
• Experience working with individuals with RAD, PTSD, FASD, Bipolar Disorder, and Borderline Personality Disorder

Locations Available:

South Minneapolis