Residential Program Manager - St Louis Park

Pinnacle Services, Inc.; Minneapolis (MN); On-site; USD 21,878 - 31,159; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short Term Disability

Voluntary Life Insurance

Flexible Spending Account

Paid Time Off

7 Holidays

401(k) Eligible to contribute 6 months

Job summary

Pinnacle Services, Inc. is hiring a Residential Program Manager to oversee daily operations at a Metro Minnesota site. The role blends direct care oversight with administrative duties and requires weekend/on-call responsibilities.

Qualified candidates will have direct care experience, supervisory background, and familiarity with Therap. The position is full-time and on-site, with competitive benefits and a focus on person-centered supports for individuals with disabilities or mental health needs.

Qualifications

• Candidate must have at least one year of direct care experience in a 245D licensed setting.
• Previous supervisory experience is required.
• Experience using Therap is preferred.

Responsibilities

• Oversee site operations and program service delivery, including medication administration and coordination of medical appointments.
• Coordinate staff scheduling to ensure consistent service delivery.
• Maintain compliance with DHS/245D licensing and service delivery requirements.

Skills

Direct care experience

Supervisory experience

DBT knowledge

Experience with behavioral disorders

Education

Baccalaureate degree in human services/education/health

Associate degree in human services/education/health

Diploma in human services/education/health

Minimum 50 hours of related education/training

Four years of full-time direct care experience under supervision

Tools

Therap

Job description

Residential Program Manager Description: Looking to advance your human services career in a community residential services setting? Want to join a team that is flexible, responsive, and knowledgeable? Our mission at Pinnacle Services is to ensure that quality services are provided to the people we serve, so that they may achieve their full potential and realize their dreams. We are seeking a full‑time Residential Program Manager to oversee the day‑to‑day operations of one of our residential sites located in the Metro area.

Responsibilities

• Oversight of site operations and program service delivery, including medication administration, coordination of medical appointments, meal planning/preparation, transportation, maintenance, implementation of program plans, data collection/documentation, site cleanliness, and maintaining supplies and groceries.
• Coordination of staff scheduling to ensure consistent service delivery.
• Ongoing quality assurance and improvement to ensure compliance with policies, procedures, and DHS/245D licensing and service delivery requirements.
• Providing active support and direct care to individuals with developmental disabilities and/or mental health diagnoses, including personal and medical care as necessary.
• Providing initial and ongoing training, direct supervision, and coaching of Direct Support Professionals.
• Ensuring medication administration compliance through regular review, observation, and follow‑up on medication errors.
• Prioritizing the use of person‑centered practices and positive strategies to support the individuals served in achieving the quality of life they want to live and the skill sets they would like to develop.
• Serving as the emergency contact and first point of contact for the individuals served, Direct Support Professionals, and external stakeholders/Support Team.

Salary & Schedule

$19.25 per hour and flexible scheduling, which includes a blend of direct care and administrative work and requires at least every other weekend and on‑call responsibilities.

Traditional Benefits For Full‑Time Employees

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term Disability
• Voluntary Life Insurance
• Flexible Spending Account
• Paid Time Off
• 7 Holidays
• 401(k) Eligible to contribute 6 months from start date.

Qualifications

• Driver’s license, current automobile insurance, and access to reliable transportation.
• At least one year of direct care experience working in a 245D licensed setting.
• Previous supervisory experience.
• Experience using Therap.
• Meet one of the following DHS Program Coordinator Standards:
  • Possess a baccalaureate degree in a field related to human services, education, or health and one year of full‑time work experience providing direct care services to persons with disabilities or persons age 65 and older, or equivalent work experience providing care or education to vulnerable adults or children.
  • Possess an associate degree in a field related to human services, education, or health and two years of full‑time work experience providing direct care services to persons with disabilities or persons age 65 and older, or equivalent work experience providing care or education to vulnerable adults or children.
  • Possess a diploma in a field related to human services, education, or health from an accredited postsecondary institution and three years of full‑time work experience providing direct care services to persons with disabilities or persons age 65 and older, or equivalent work experience providing care or education to vulnerable adults or children.
  • Possess a minimum of 50 hours of education and training related to human services and disabilities; and
  • Possess four years of full‑time work experience providing direct care services to persons with disabilities or persons age 65 and older under the supervision of a staff person who meets the qualifications identified.

Preferred Qualifications

• 3 years of direct care experience in a 245D licensed setting.
• 2 years of supervisory experience in a 245D licensed setting.
• Knowledge of the basic skills used in DBT (Dialectical Behavior Therapy).
• Experience working with individuals with RAD, PTSD, FASD, Bipolar Disorder, and Borderline Personality Disorder.

Locations Available

• St. Louis Park

Salary Description

$19.25 per hour