Residential Program Supervisor – Supportive Care Leader

Monarch - Company; Tryon (NC); On-site; USD 39,000 - 48,000; Full time

Job summary

Monarch Healthcare in North Carolina is seeking a Residential Manager to oversee daily operations at assigned locations, guiding staff and supporting individuals to achieve personal goals within the community.

You will ensure person-centered plans are implemented with creativity, supervise staff across shifts, and participate in team meetings with providers and natural supports. This role includes administrative duties, budgeting, and on-call responsibilities.

Qualifications

• Experience working directly with individuals with intellectual and developmental disabilities in residential, community, or day program settings | 2 years | Not Required
• Experience working with children or adults with a mental health diagnosis or an intellectual/developmental disability | 2 years | Not Required
• Management Experience | 1 Year | Not Required

Responsibilities

• Ensure the person-centered plan is implemented creatively and innovatively as well as timely.
• Ensure that staff utilize person-centered and positive approach strategies when supporting individuals receiving services through on-site observation, role modeling and person specific training.
• Determine ways to implement goals and objectives in the community.
• Provide initial and on-going assessments, and give input to Team Leader into person-centered plan modifications.
• Participate or ensure appropriate representation in the team meetings with other providers, and natural supports as needed
• Ensure plans are documented effectively and appropriately and updated in a timely fashion.
• Develop an in-depth knowledge of the people supported and their preferences, challenges and daily routines.
• Respond effectively and timely to all incidents following agency policies and procedures.
• Provide leadership, direction and supervision to assigned personnel including floaters and substitute staff.
• Mentor and monitor performance and implementation of assigned responsibilities by being present during day-to-day activities on all shifts and by unannounced visits.
• Complete performance evaluations, coaching and counseling and discipline as needed and/or required.
• Assist in administrative duties such as reviewing time sheets to ensure accuracy and submitting for payroll and necessary payables.
• Develop and initiate a system that provides a means for communication across shifts, divisions and between consultants, professionals, outside agencies, families and management staff.
• Ensure that staffing schedules and daily operations meet the needs of the people being supported.
• Arrange for supervision of program when away from the program.
• Maintain accurate documentation in handling house petty cash, charges and funds of the people we support.
• Take responsibility for control of all funds disseminated to staff.
• Ensure residents are included in shopping activities and ensure expenditures do not exceed budgeted amounts unless authorized.
• Ensure that all required reports/documentation are completed and maintained in EHR/medical records.
• Maintain a safe working environment for employees and people receiving services
• Demonstrate knowledge of emergency procedures and effectively manage a crisis. Participate in on-call coverage as required.
• Sleepover in a residential setting may be required.
• Demonstrate knowledge of, comply with and ensure supervised staff comply with all agency policies and procedures, as well as state and federal statutes and regulations to specific program areas.
• - Complete all other relevant responsibilities as assigned by supervisor.
• - Driving and travel may be required.

Education

High School Diploma (Required)

Driver's License (Valid) - USA

Job description

Monarch Healthcare in North Carolina is seeking a Residential Manager to oversee daily operations at assigned locations, guiding staff and supporting individuals to achieve personal goals within the community.

You will ensure person-centered plans are implemented with creativity, supervise staff across shifts, and participate in team meetings with providers and natural supports. This role includes administrative duties, budgeting, and on-call responsibilities.