Residential Program Manager - On-Call Crisis Oversight

Advocates; Woodside (MA); On-site; USD 51,000 - 55,000; Full time

Job summary

Advocates, a nonprofit organization in Massachusetts, seeks a Program Manager to lead residential services and supervise a Direct Care team. The role includes budgeting, staff scheduling, and ensuring quality rehab and clinical records meet standards.

The position covers supervision, data reporting, and participating in IAP processes, with on-call availability for emergencies. A high school diploma and 5 years' experience are required, with a BA preferred.

Qualifications

• HS Diploma plus 5 years’ experience; BA in related field preferred.
• Strong computer knowledge.
• Excellent analytical, reasoning and numerical aptitude.
• Excellent written and verbal communication.
• Must hold a valid driver's license and access to a vehicle.
• Understanding of and competence in serving culturally diverse populations.

Responsibilities

• Provide oversight and supervision to Direct Care staff and group living residents, promoting a warm, safe, and empowering environment.
• Develop and monitor staff scheduling to ensure program coverage and budgetary compliance.
• Lead staff meetings and individual supervisions, and ensure staff trainings are current.
• Conduct intakes, ensuring that proper care is accessed.
• Participate in the Individual Action Plans (IAP) process for all individuals.
• Assume fiscal responsibility for the site by assisting in program budget development and management, as well as safeguarding client’s funds.
• Ensure that client’s rehabilitative treatment and clinical record meet Rehab Option standards.
• Prepare reports as directed, including data collection and analysis.
• Participate in the on-call rotation through 24 hour availability for consultation and emergency crisis intervention.

Skills

Strong computer knowledge

Analytical skills

Numerical aptitude

Written & verbal communication

Driver's license

Education

High School Diploma/GED

BA preferred

Job description

Advocates, a nonprofit organization in Massachusetts, seeks a Program Manager to lead residential services and supervise a Direct Care team. The role includes budgeting, staff scheduling, and ensuring quality rehab and clinical records meet standards.

The position covers supervision, data reporting, and participating in IAP processes, with on-call availability for emergencies. A high school diploma and 5 years' experience are required, with a BA preferred.