Residential Program Manager – Lead Care Teams & Impact

Waystone Health & Human Services; Salisbury (MA); On-site; USD 47,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k with employer match

Vacation

Holidays

Personal days

Sick days

Tuition reimbursement

Employee referral bonuses

Employee of the month bonus

Job summary

Waystone Health & Human Services seeks a Residential Group Home Program Manager to oversee a four-to-eight resident home, develop ISPs, and lead a team of direct care professionals to promote independence and belonging.

You will manage clinical coordination with nurses, clinicians, and day programming, ensuring high-quality care, compliant documentation, and family communication. The role includes 24/7 on-call readiness and on-site supervision in Salisbury, MA.

Qualifications

• Bachelor's degree in Human Services or related field may substitute for required experience.
• High School Diploma or GED with at least three years’ experience with Intellectual/Developmental Disabilities.
• Supervisory and administrative experience in residential or human services settings.
• Ability to read, write, and comprehend English to follow ISP and document services.
• Strong organizational and multitasking abilities; problem-solving.
• MAP Certification; training offered within 6 months.
• CPR/First Aid; training offered within 3 months.
• Valid driver's license and driving experience; ability to train staff on wheelchair-accessible vans.
• Proficiency with Microsoft Office and data management systems (HCSIS, Ehana, Relias).

Responsibilities

• Hire, train and coach staff; ensure training requirements are met.
• Develop and implement Individual Support Plans with clinical team.
• Ensure quality health care and timely medical appointments for individuals.
• Coordinate with families and guardians; prepare for meetings.
• Update records (medication lists, orders, medical documentation).
• Provide emergency and on-call coverage and manage shift coverage.

Skills

Organizational skills

Multitasking

Problem-solving

Effective communication

Education

Bachelor's degree in Human Services

High School Diploma or GED

Tools

MAP Certification

CPR/First Aid

Microsoft Office

HCSIS

Relias

Job description

Waystone Health & Human Services seeks a Residential Group Home Program Manager to oversee a four-to-eight resident home, develop ISPs, and lead a team of direct care professionals to promote independence and belonging.

You will manage clinical coordination with nurses, clinicians, and day programming, ensuring high-quality care, compliant documentation, and family communication. The role includes 24/7 on-call readiness and on-site supervision in Salisbury, MA.