Residential Program Manager (Group Homes)

Waystone-Health-; Salisbury (MA); On-site; USD 47,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k match

Paid time off

Tuition reimbursement

Wellness program

Job summary

Waystone Health & Human Services in Salisbury, MA seeks a Residential Program Manager to oversee a four-to-eight person group home, develop Individual Support Plans, and lead a team of direct care professionals to promote independence and belonging.

This 40-hour exempt role offers a Monday–Friday schedule, on-call coverage, and a salary range of $46,800–$52,264 with benefits including health/dental/vision, retirement match, paid time off, and professional development.

Qualifications

• Bachelor's degree in Human Services or related field.
• High School Diploma or GED with at least three years’ experience in IDD.
• Supervisory/administrative experience in residential/human services.
• Ability to read, write and understand English to follow ISP and communicate with families.
• MAP Certification; CPR/First Aid training offered by Waystone.

Responsibilities

• Hire, train and coach staff; provide supervision and performance support.
• Develop and implement Individual Support Plans with the clinical team.
• Ensure quality health care; schedule medical appointments and follow medical recommendations.
• Maintain family relations; coordinate meetings and train staff on family engagement.
• Keep records updated; oversee medications and orders; perform on-call coverage as needed.

Skills

Staff supervision

Team leadership

Documentation

Education

Bachelor's degree in Human Services

High School Diploma or GED

Tools

HCSIS

Ehana

Relias

Microsoft Office

Job description

Job Details Job Location: Salisbury, MA 01952 Salary Range: $46,800.00 - $52,264.00 Salary Residential Group Home Program Manager

As our Residential Program Manager, you will manage all aspects of the group home. The house consists of four to eight Individuals, ages 22 and up, with intellectual and developmental disabilities. You will develop Individual Support Plans (ISPs) and work with your team of direct care professionals to increase each person’s level of independence and sense of belonging.

Location: Salisbury, MA (Group home setting)

Schedule: Monday – Friday 9:00am – 5:00pm. Overseeing 24/7 operations, you will have on-call responsibilities and will need to be flexible for evening, weekend and holiday coverage.

Compensation range: This is a 40-hour exempt full-time position. The annualized salary will be $46,800 – $52,264. This position is benefit eligible as of date of hire.

Why join the Waystone Team?

• Health, Dental, and Vision insurance, eligible to enroll on your first day!
• Comprehensive Wellness program
• Flexible Spending Accounts
• Retirement Savings Plan (401k/Roth) with employer match
• 2 weeks vacation
• 12 Holidays
• 3 Personal Days
• 9 Sick days
• DEIB Committee with monthly speaker series/events
• Ongoing professional development with opportunities for CEU’s
• Employee Appreciation Events
• Room for growth within Waystone
• Tuition reimbursement
• Employee referral bonuses
• Employee of the month bonus

Job Responsibilities

• Hire, train and coach staff, ensure all program staff training requirements are met and maintained. Provide ongoing supervision, feedback, and performance support to team members.
• Develop and implement Individual Support Plans for each person served in collaboration with the clinical team. Train and monitor staff to ensure consistent, high-quality care.
• Ensure quality health care for each individual - Promote a healthy lifestyle within the home. Ensure timely scheduling and completion of all routine and follow-up medical appointments. Monitor that all medical and clinical recommendations are followed by all staff. Collaborate with all service providers; Nurses, Clinicians and Day Programming to meet behavioral and medical needs.
• Build and maintain positive relationships with family members and guardians. Communicate proactively and professionally regarding individual care. Coordinate and prepare for family and team meetings as needed. Train staff in best practices for working with families.
• Ensure records are updated as required (medication lists, doctor’s orders and medical documentation). Oversee medication orders and administration through daily and weekly checks.
• Provide emergency and on-call coverage as needed. Respond to incidents, manage call-outs, schedule per diem staff, complete on-call reports, and provide shift coverage if necessary.

Qualifications

• Bachelor's degree in Human Services or a related field may substitute for required experience.
• High School Diploma or GED with at least three years’ experience working with Intellectual/ Developmental Disabilities.
• Supervisory and administrative experience in a residential or human services setting with a proven ability to foster a supportive and collaborative environment for staff and Individuals.
• Candidates must be able to read, write, and comprehend English to accurately follow the Individual Service Plan (ISP), document services provided, and communicate effectively with individuals, families, and healthcare professionals.
• Strong organizational and multitasking abilities; skilled in problem-solving
• MAP (Medication Administration Program) Certification; training is offered by Waystone to acquire certification within 6 months of employment
• CPR/First Aid; training is offered by Waystone to acquire certification within 3 months of employment
• Valid driver’s license in good standing with at least one year of driving experience. Must be able to drive and train staff on the use of wheelchair-accessible vans.
• Proficiency with Microsoft Office and general computer literacy, including experience with data management systems and recordkeeping platforms, such as HCSIS, Ehana, and Relias.

Waystone Health & Human Services is a 501c3, nonprofit, human services organization supporting youth and adults with intellectual, developmental, and physical disabilities; acquired brain injuries; and mental health diagnoses. Our services are provided to more than 1,700 people annually in cities and towns across the Merrimack Valley, Greater Lowell, North Shore, and southern New Hampshire. Our mission is to partner with people who are diverse in age, ability, and cultural background throughout their personal, work, and life journeys.

Waystone Health and Human Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.