Residential Program Manager | Holt and Loretta | Full Time 1st Shift with on call

Hope Network; Holt (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

403(b) retirement with company match

Generous PTO

Tuition reimbursement and scholarships

Employee Assistance Program (EAP)

Company-paid life insurance

Virtual Concierge Medical Services

Job summary

Hope Network is seeking a Residential Program Manager to oversee two specialized residential programs in Holt, MI, including staff leadership, quality service delivery, and regulatory compliance. This role involves on-call availability and local travel to support a safe, person-centered environment.

The ideal candidate will have a Bachelor's degree in a relevant field, at least four years of leadership experience, and the ability to manage budgets, staffing, and regulatory requirements.

Qualifications

• Bachelor’s degree in Human Services or related field.
• Minimum four years of relevant professional experience, preferably including leadership responsibilities.
• Demonstrated ability to recruit, train, coach, and supervise diverse teams.
• Strong verbal and written communication skills.
• Ability to manage budgets, staffing, scheduling, and operational responsibilities.

Responsibilities

• Provide leadership and oversight for multiple residential programs while ensuring compliance with Hope Network policies and funding source expectations.
• Recruit, interview, onboard, train, coach, and develop team members to support quality service delivery.
• Conduct performance reviews, provide ongoing feedback, and address performance concerns when necessary.
• Serve as an on-call leader and respond to emergencies, staffing concerns, and program needs as required.
• Support teams in implementing individualized service plans and delivering person-centered care.
• Attend and advocate for individuals served during planning meetings and other key service discussions.

Skills

Leadership

Staff development

Budget management

On-call leadership

Regulatory compliance

Education

Bachelor’s degree in Human Services or related field

Job description

Residential Program Manager | Holt and Loretta | Full Time 1st Shift with on call

Job Category: Manager

Requisition Number: RESID025106

• Posted : October 27, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Holt, MI 48842, USA

• Travel Required : Yes

Description

Make a real impact—help someone build independence while building a career, you’re proud of.

Responsible for the overall management of two specialized residential programs, including staff leadership, quality service delivery, regulatory compliance, budget oversight, and person-centered care. Ensures individuals served receive support aligned with their goals while meeting organizational, licensing, accreditation, and funding requirements. Promotes recovery-focused, culturally competent practices and drives performance outcomes related to quality, services, and fiscal responsibility.

What You’ll Do

• Provide leadership and oversight for multiple residential programs while ensuring compliance with Hope Network policies, licensing requirements, accreditation standards, and funding source expectations
• Recruit, interview, onboard, train, coach, and develop team members to support quality service delivery
• Conduct performance reviews, provide ongoing feedback, and address performance concerns when necessary
• Serve as an on-call leader and respond to emergencies, staffing concerns, and program needs as required
• Support teams in implementing individualized service plans and delivering person-centered care
• Attend and advocate for individuals served during planning meetings and other key service discussions
• Review incident reports, implement corrective actions, and provide training to prevent reoccurrence
• Lead regular staff meetings and maintain effective communication throughout the program
• Ensure staffing levels meet program needs and create schedules that support quality care and efficient operations
• Monitor payroll, timesheets, staffing hours, and overtime utilization
• Maintain strong working relationships with families, guardians, funding sources, licensing agencies, and community partners
• Oversee program budgets, spending, and monthly financial reports to ensure fiscal responsibility
• Ensure timely completion of documentation, audits, reporting requirements, and regulatory submissions
• Promote community inclusion opportunities that support meaningful engagement and independence
• Oversee facility, vehicle, and property maintenance to ensure a safe and welcoming environment
• Support quality assurance activities, audits, inspections, and compliance initiatives
• Serve as a liaison between Hope Network and external stakeholders
• Perform other duties as assigned

What We’re Looking For

• A compassionate and proactive leader who is committed to person-centered care
• Strong leadership, coaching, and team development skills
• Excellent communication and relationship-building abilities
• Ability to manage multiple priorities while maintaining quality and compliance standards
• Strong critical thinking, problem-solving, and decision-making skills
• Experience fostering a positive and engaged team culture
• Commitment to safety, customer service, and continuous improvement
• Ability to work independently while collaborating effectively across teams
• Strong organizational and time-management skills
• Passion for helping individuals achieve their goals and participate fully in their communities

What You Bring

Preferred:

• Previous supervisory experience in residential services
• Experience working in behavioral health, mental health, rehabilitation, or human services settings
• Experience managing residential programs and regulatory compliance requirements
• Prior experience with accreditation or licensing standards

Required:

• Bachelor's degree in Human Services, Social Work, Psychology, Healthcare Administration, or a related field, or equivalent combination of education and experience
• Minimum four years of relevant professional experience, preferably including leadership responsibilities
• Demonstrated ability to recruit, train, coach, and supervise diverse teams
• Strong verbal and written communication skills
• Ability to manage budgets, staffing, scheduling, and operational responsibilities
• Ability to learn and utilize technology systems required for program oversight and documentation
• Valid driver’s license with an acceptable driving record in accordance with Hope Network policy
• Flexibility to work occasional evenings, weekends, holidays, and on-call responsibilities as needed
• Commitment to supporting Hope Network's mission, vision, and values
• Competitive pay
• Medical, dental & vision insurance (may vary based on job status)
• Virtual Concierge Medical Services
• 403(b) retirement with company match (up to 3%)
• Generous Paid Time Off (PTO)
• Paid training + career growth opportunities
• Tuition reimbursement and scholarship opportunities
• Employee Assistance Program (mental health + support)
• Company-paid life insurance

Why Hope Network

At Hope Network, you’re not just filling a role—you’re showing up for someone who needs consistency, encouragement, and support. Every day looks different, but one thing stays the same: what you do matters.

Our teams are built on trust, collaboration, and a shared commitment to those we serve. We believe no human is more valuable than the next—and the work you do here truly matters.

Travel Required

Yes . Local travel

Education

Bachelor of Human Services or better.

Bachelor of Human Services or better.

Experience

Required

Experience working in behavioral health, mental health, rehabilitation, or human services settings

Minimum four years of relevant professional experience, preferably including leadership responsibilities

Licenses & Certifications

Required

- Driver's License

eCare User

Expert

Equal Opportunity Employer
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