Lead DSP/ Silverknoll/ Full time

Hope Network; Warren (MI); On-site; USD 35,000 - 47,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

403(b) retirement with company match

Generous Paid Time Off

Tuition reimbursement and scholarship

Employee Assistance Program

Company-paid life insurance

Virtual Concierge Medical Services

Job summary

Hope Network is seeking a Lead Direct Care Professional to provide oversight, support, and direct care across settings. You will model person-centered care, promote independence, and ensure behavioral and clinical support plans are followed.

You will mentor staff, participate in on-call duties, and guide teams when supervisors are unavailable. This role emphasizes leadership and compassionate teamwork to help individuals build independence.

Qualifications

• Compassionate, dependable, and team-oriented.
• Strong communication and ability to build trust.
• Adaptable, patient, and resilient.
• Person-centered mindset with respect for individual differences.

Responsibilities

• Lead on-shift supervision and support with scheduling, training, compliance and on-call duties.
• Mentor and orient new staff; assist with on-call responsibilities.
• Provide input to treatment plans and ensure plans are implemented correctly.
• Implement and participate in clinical and behavioral goals for each consumer.
• Provide accurate daily observational data and document according to agency standards.
• Elevate employee relations concerns to supervisor and assist with special projects.

Skills

Leadership

Communication

Teamwork

Critical thinking

Problem solving

Empathy

Education

Bachelor's degree with 2 years experience in applicable setting

Associate's degree with 3 years experience in applicable setting

HS Diploma/GED with 4 years experience in applicable setting

Job description

Make a real impact—help someone build independence while building a career, you’re proud of.

The Lead Direct Care Professional provides oversight, support, and direct care to individuals served by Hope Network across a variety of settings. This role serves as a leader on shift, modeling person-centered support, promoting independence, and ensuring the implementation of medical, clinical, therapeutic, and behavioral support plans. The Lead Direct Care Professional also mentors, trains, and orients new staff, assists with on-call responsibilities, and provides guidance and support to team members when supervisors are unavailable or off-site.

What You’ll Do

• Regular and predictable attendance is an essential requirement of this position. Successfully complete all required and applicable trainings and in-services including annual refresher and appropriate intervention techniques.
• Provide leadership, direction and support to staff on shift in coordination with the supervisor. This may include, but not be limited to scheduling, training, compliance, on-call pager, and administrative supports.
• Elevate employee relations concerns to supervisor. May assist supervisor on special projects.
• Provide input as requested in the development of the consumer’s treatment plans and goals. Confirm treatment plans are implemented properly.
• Implement and participate in the clinical and behavioral goals for each consumer using approved methods of instruction and intervention.
• Provide through, accurate and on-time daily observational data and document using electronic record according to Agency standards.

What We’re Looking For

• Compassionate, dependable, and team-oriented
• Strong communication and ability to build trust
• Adaptable, patient, and resilient
• Person-centered mindset with respect for individual differences

What You Bring

Required:

• Bachelors degree with 2 years experience in applicable setting
• Associates degree with 3 years experience in applicable setting
• HS Diploma/GED with 4 years experience in applicable setting.
• Demonstrated critical thinking/problem solving skills to respond appropriately to medical and behavioral issues.
• Demonstrated leadership skills and ability to problem solve independently.
• Competitive pay
• Medical, dental & vision insurance (may vary based on job status)
• Virtual Concierge Medical Services
• 403(b) retirement with company match (up to 3%)
• Generous Paid Time Off (PTO)
• Paid training + career growth opportunities
• Tuition reimbursement and scholarship opportunities
• Employee Assistance Program (mental health + support)
• Company-paid life insurance

Why Hope Network

At Hope Network, you’re not just filling a role—you’re showing up for someone who needs consistency, encouragement, and support. Every day looks different, but one thing stays the same: what you do matters.

Our teams are built on trust, collaboration, and a shared commitment to those we serve. We believe no human is more valuable than the next—and the work you do here truly matters.

Qualifications

Experience

Required

Bachelors degree with 2 years experience in applicable settingAssociates degree with 3 years experience in applicable settingHS Diploma/GED with 4 years experience in applicable setting.

Licenses & Certifications

Required

- Driver's License

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.